Case Manager

Job Description JOB SUMMARYThe Case Manager serves in an entry-level, case management–focused role responsible for providing non-clinical support services to individuals with behavioral health needs. This position plays a critical role in client engagement, care coordination, and service access by assisting individuals in navigating healthcare, social services, and community-based resources.Working under the supervision of licensed clinical staff, the Mental Health Professional supports continuity of care, promotes client stability, and helps address social determinants of health that impact overall well-being.JOB DUTIESConduct outreach and engagement activities in community, home, and clinic-based settingsConduct needs assessments and crisis intervention services (e.g., IM+CANS, LOCUS)Establish and maintain supportive, professional relationships with clientsAssist with client intake, orientation, and ongoing engagement efforts to reduce barriers to careSupport care coordination efforts, including appointment scheduling, reminders, and follow-upPlan and implement individual and group therapeutic activities.Collaborate with interdisciplinary teams to ensure continuity of care and service alignmentAssist in developing and implementing individualized service plans under supervisionMonitor client progress and communicate updates to clinical staffConnect clients to community resources including housing, transportation, employment, food assistance, and healthcare servicesAssist clients in completing applications and accessing public benefits or community programsAdvocate on behalf of clients to reduce barriers and improve access to servicesProvide non-clinical support during crisis situations, including de-escalation and coordination with clinical staffFollow established protocols to ensure client safety and appropriate escalation when neededMaintain accurate and timely documentation, including service logs, outreach activities, and client interactionsEnsure compliance with organizational policies, confidentiality standards, and regulatory requirements (e.g., HIPAA)Work closely with clinicians, counselors, and case managers to support service deliveryParticipate in team meetings, case reviews, and supervision sessionsSupport administrative and programmatic needs as assignedQUALIFICATIONSBachelor’s degree in Social Work, Psychology, Human Services, or a related field.Experience in case management, social services, or behavioral health preferredExperience working with vulnerable populations including pregnant women or families preferredCPR/First Aid (preferred)CPI (Crisis Prevention Intervention) or equivalent de-escalation training (preferred)Valid driver’s license and reliable transportation required for community-based services and home visits.SMART GOALSMaintain regular contact with assigned participants to support program engagementDevelop service plans for all assigned participantsCoordinate referrals to needed services within program timelinesMaintain 90% compliance with documentation requirementsWORKING CONDITIONS AND PHYSICAL REQUIREMENTSAbility to sit for extended periods during documentation and meetingsAbility to travel within the community for home visits and meetingsAbility to lift up to 15 pounds occasionallyServices are provided in both office and community settings, including participant homes when appropriate.EMPLOYMENT CONDITIONSThis job description is intended to convey information essential to understanding the scope of the Director of Finance position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Duties may be modified to meet evolving business needs.COMPENSATION & BENEFITSSALARY: $52,000Comprehensive Benefits Package, including:Medical, Dental, and Vision CoveragePaid Time Off (PTO) & HolidaysProfessional Development OpportunitiesEmployee Assistance Program (EAP)Occupational Risk for Exposure to TB:There is an occupational risk for exposure to TB, as this position involves extensive community and patient contact. Employees in this role are required to comply with annual TB testing as part of workplace health and safety protocols. The only acceptable exceptions to this requirement are documented medical contraindications or religious objections. Employees who decline TB testing will be required to wear a mask when deemed necessary.Friend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.JOIN OUR TEAM!Friend Health – HRDI is committed to improving maternal and child health outcomes through integrated behavioral health and recovery services. The Pregnant Women with Dependent Children (PWDC) Program supports pregnant and parenting women experiencing substance use disorders through treatment services, parenting support, and coordinated care.We are seeking a compassionate Case Manager who is passionate about helping women and families overcome barriers and access the services they need to achieve recovery and stability.