IT Support Technician

Job Title: IT Support TechnicianLocation: Hackensack, NJ 07601, United StatesJob Type: Full time onsiteContract Type: B2B ContractContract Duration: Minimum 12 monthsExperience Required: 2 to 3 years of experience in IT Support or Desktop SupportPrerequisite: Legal right to work in the United StatesRole OverviewWe are looking for IT Support Specialists / L1 Desktop Support Engineers to provide onsite first line technical support to end users within enterprise environmentsThe successful candidate will be responsible for diagnosing and resolving common hardware and software issues, supporting Windows workstations, assisting users with Microsoft 365 applications, managing basic Active Directory tasks, processing IT support tickets, and ensuring a high quality end user experience.The ideal candidate will have approximately 1 to 3 years of hands on experience in IT Support, Service Desk, Desktop Support, Helpdesk, or a similar technical support role.Key ResponsibilitiesProvide onsite Level 1 IT support to end users.Install, configure, maintain, and troubleshoot laptops, desktops, monitors, printers, mobile devices, and IT peripherals.Troubleshoot common hardware, software, application, and connectivity issues.Provide user support for Microsoft 365 applications including Outlook, Teams, Word, Excel, PowerPoint, and OneDrive.Perform basic Active Directory tasks including password resets, account administration, and user support.Assist with Microsoft Entra ID / Azure AD user administration where required.Create, update, prioritize, and resolve incident tickets and service requests using ServiceNow or similar ITSM tools.Assist with laptop and desktop deployments, device setup, software installation, and operating system updates.Support user onboarding and offboarding activities.Assist with hardware refresh and IT asset management activities.Perform basic network troubleshooting involving LAN, WiFi, VPN, TCP/IP, DNS, and DHCP.Provide remote support when required using approved remote administration tools.Escalate unresolved or complex technical issues to L2, L3, Infrastructure, Network, or System Administration teams.Follow established technical procedures and troubleshooting guides.Maintain accurate support documentation and update Knowledge Base articles when required.Follow ITIL aligned incident management and service request processes.Ensure IT equipment and endpoints comply with established security and configuration standards.Required Experience and CompetenciesApproximately 1 to 3 years of professional experience in IT Support, Desktop Support, Helpdesk, Service Desk, EUC Support, or a similar technical support position.Hands on experience troubleshooting Windows 10 and Windows 11 systems.Experience diagnosing basic desktop and laptop hardware issues.Experience supporting Microsoft 365 applications.Working knowledge of Active Directory and basic user administration.Basic understanding of Microsoft Entra ID / Azure AD.Exposure to endpoint management tools such as Microsoft Intune, SCCM, or Microsoft Endpoint Manager is preferred.Experience working with an enterprise ITSM or ticketing system such as ServiceNow, Remedy, or Jira.Basic understanding of enterprise networking, WiFi, and VPN troubleshooting.Ability to follow established troubleshooting procedures and escalation processes.Strong customer service and communication skills.Ability to work independently and provide professional onsite support.Good written and verbal communication skills.Ability to work within SLA driven support environments.Technical SkillsOperating SystemsWindows 10Windows 11Basic Operating System DeploymentMicrosoft EcosystemMicrosoft 365Office 365Microsoft TeamsOutlookOneDriveActive DirectoryMicrosoft Entra IDAzure ADEndpoint ManagementBasic Microsoft Intune knowledgeBasic SCCM / MECM knowledgeMicrosoft Endpoint ManagerWorkstation DeploymentPC ImagingHardware and Field SupportLaptop SupportDesktop SupportPrinter TroubleshootingPeripheral SetupMobile Device SupportHardware Break/FixNetworking and ConnectivityLANWiFiVPN TroubleshootingTCP/IPDNSDHCPBasic Network DiagnosticsITSM and TicketingServiceNowBMC RemedyJira Service DeskIncident TicketingSLA AwarenessIT Service ManagementIncident ManagementService Request FulfillmentBasic Problem ManagementITIL FrameworkCMDB AwarenessCompany DescriptionEUC TECHS LTD is a third party Managed Services Provider that supports organizations through channel partners with services such as dispatch, onsite FTEs, scheduled visits, smart hands, and recruitment services.The company delivers international managed services, providing global IT support and coverage tailored to evolving business needs. With more than 15 years of experience in IT outsourcing, EUC TECHS combines specialized expertise, scalability, and cost efficient solutions to support organizations across different environments.EUC TECHS is committed to providing reliable service, clear communication, and effective collaboration while delivering flexible IT support solutions to clients across multiple locations.