Community Service Officer

Department Police Location Police Station Position Type FT Employee Salary Date 2024.09.23 Description If you're good at what you do, you can work anywhere. If you're the BEST at what you do, come work with the Hoffman Estates Police Department! POSITION SUMMARY The position of Community Service Officer is responsible for animal related ordinances, local parking ordinances, traffic direction, property damage crashes, Police Department front desk duties and the performance of police related tasks which do not involve criminal investigations. This non-sworn position requires a working knowledge of the functions of the police department, including support divisions and outside resources. As CSO you will respond to and interact with residents, employees, business owners and others within and outside the organization in a courteous, professional and effective manner, always placing emphasis on customer service and public relations. Frequent contact with the public demands a strong dedication to customer service and serving the community. COMPENSATION 2024 Starting hourly rate of $26.5415/hour ($55,206 annually) Full benefits package, including medical/dental/vision insurance options, IMRF pension, 457 deferred compensation program, and more. HOURS AND SCHEDULE 40-hour work week - 10-hour shifts. Workdays will rotate, Shifts include some weekends and holidays. (Shifts are chosen annually, by seniority) Current 10-hour shifts 6 a.m. - 4:30 p.m. 4 p.m. - 2:30 a.m. (includes 30 minute unpaid lunch) Anticipated shifts as of January 2025 6 a.m. - 4 p.m. 2 p.m. - 12 a.m. 8 p.m. - 6 a.m. KEY COMPETENCIES Flexibility Knowledge of the Police department (including support divisions and outside resources), Village ordinances, Illinois Animal Control Act and other state laws to perform assignments Ability to quickly observe, interpret and analyze situations Maintain composure in stressful situations, which may contain an element of danger Present a positive attitude and professional image to the public Ability to work under pressure and multi-task Clear, concise written and verbal communication. Ability to compose communications and maintain logs, using both manual method and computer Ability to quickly learn and retain geographic knowledge concerning the Village and surrounding vicinity Ability to maintain confidentiality Ability to work with domestic animals and wildlife; and learn animal and wildlife recognition, behavior and handling. Must be able to operate a Village vehicle in all types of weather conditions and maintain valid driver’s license EDUCATION, EXPERIENCE AND COMPUTER SKILLS High School diploma or general education degree (GED) No prior experience or training required. Parking Enforcement, Animal Control, Community Policing or similar experience a plus. Keyboarding skills required. Knowledge of Microsoft Office, LEADS, CAD and ID Networks a plus. FOREIGN LANGUAGE SKILLS Fluency in a foreign language is preferred. All job offers require a pre-employment Village-paid background investigation and drug screen/physical. ABOUT THE COMMUNITY The mission of the Village of Hoffman Estates is to continually improve the quality of life for our 53,000 residents and business community by providing responsive and efficient municipal services. Our location, 30 miles west of Chicago in the Golden Corridor of Interstate 90, provides excellent access to all major attractions within the Chicagoland area and the Midwest. Over 26,000 people are employed by the more than 800 businesses operating in Hoffman Estates. Recently ranked one of the best places to live in Illinois, the Village of Hoffman Estates offers high-quality schools, parks, entertainment and recreational opportunities, as well as a variety of housing options. The Village of Hoffman Estates is an Equal Opportunity Employer and complies with all applicable Federal, State and local laws regarding employment. For more information, see the full job description below. Essential Job Functions and Responsibilities Handle non-criminal complaints as assigned; prepare appropriate reports and paperwork; maintain activity logs as necessary; handle walk-in complaints and associated reports; which are minor. Provide assistance to the general public; provide information and directions; handle or route inquiries or problems to the appropriate police staff member. Respond to private property damage crashes; disabled vehicles; vehicle lock-outs; abandoned auto and lost/found property calls and document accordingly. Must be knowledgeable with state law and Village policy pertaining to traffic crashes and tow policies. Respond to animal related calls for service; as assigned. This may include checking animal traps; confiscating; chasing; capturing and transporting wild or domesticated animals; locating owners and determining if an ordinance violation has occurred and issuing a citation; if appropriate. May require tranquilizing an animal; in some extreme cases. Perform parking enforcement. Patrol an assigned area using a patrol car and on foot to issue tickets to overtime or illegally parked vehicles. Perform traffic control and other special event duties. Monitor the police radio and respond to requests from police officers and dispatch. Provides staff support to officers by running and collecting data on arrestees, making notifications and confirming warrants and LEADS information. Responsible for monitoring building cameras and real time information center. Monitors individuals in holding cells, front lobby, security garage and other secure locations on closed circuit T.V. for proper conduct, safety, medical or other needs. Front desk services and related tasks as assigned. Greets Police Station visitors and answers incoming calls in a courteous and professional manner and ascertains the nature of the calls. Gathers the necessary information to transmit or relay and prioritizes calls based on established guidelines. Simultaneously listens and deciphers sometimes distressed or confused verbal communications on the telephone, over the radio and in person; maintains composure, makes critical decisions and verbally communicates clearly and in a calming manner. Answers police non-emergency lines and other lines as needed, and routes calls appropriately. Receives and processes cash and credit card payments. Fill in for crossing guards; as needed. Perform detention facility duties as assigned. This may include processing; searching; and monitoring prisoners. Required Competencies To perform this job successfully; an individual must be able to perform each essential job function satisfactorily. The required competencies listed below are representative of the knowledge; skills; and/or abilities required for successful job performance. Ability to work regular and irregular shift work (weekends and holidays included). This may include shift work to sustain police services 24 hours/day; 7 days a week. Maintain a general knowledge of the Police department (including support divisions and outside resources); Village ordinances; Illinois Animal Control Act and other state laws to perform assignments. Able to observe situations quickly; analytically and objectively to determine a prompt course of action and exercise strong independent judgment and composure when dealing with the public. Must project a positive and professional image to the public at all times. Ability to maintain composure when receiving distressed or confused verbal communications. Ability to work under pressure and/or with frequent interruptions. Ability to accurately process cash and credit card payments. Proficiency with computer software systems; including Microsoft Word; Outlook and job specific software a plus. Properly document information in the proper reports. Perform multiple functions simultaneously. Ability to think through a situation; analyze and handle or refer people accordingly. Compose communication and maintain logs; using both manual method and computer. Assimilate; retain and effectively use geographic knowledge concerning the Village and surrounding vicinity. Interpret and evaluate situations. Able to hear and understand radio; telephone; and verbal communications. Maintain confidentiality. Understand and respond appropriately to written and oral instructions and requests. Read; write; speak and comprehend the English language. Ability to work with domestic animals and wildlife; and learn animal and wildlife recognition; behavior and handling. Ability to use sound judgement and verbal control in stressful situations which may contain an element of danger. Must be able to operate a Village vehicle in all types of weather conditions and maintain valid driver’s license. Education High school diploma or general education degree (GED) required Experience No prior experience or training required Parking Enforcement; Animal Control; Community Policing or similar experience a plus Computer Skills Data Entry/keyboarding experience required Special Applications: Microsoft Office Suite; LEADS (Law Enforcement Agency Data System); IDNETWORKS; CAD (Computer Aided Dispatch) a plus Communication Skills Intermediate Skills: Ability to read; comprehend; listen to and follow complex verbal or written instructions from multiple sources. Ability to provide appropriate feedback by asking probing questions and/or suggesting alternative approaches. Ability to read; comprehend; create and explain to others complex correspondence; reports and/or manuals. Ability to convey procedures and policies one-on-one or in groups to employees or customers. Language Skills Ability to fluently speak another language (in addition to English) is preferred. Physical Demands More than 2/3 time: Sits; Uses fingers in a repetitive motion; Uses hands to grasp; finger; handle; or feel; Talks or hears; Operates a motor vehicle or heavy equipment 1/3 - 2/3 time: Stands; Walks; Reaches with hands and arms above shoulder; Lifts or move 0 to 10 pounds (sedentary) Less than 1/3 time: Climbs or balances; Twists or turns; Stoops; kneels; crouches; bends; or crawls; Pulls; pushes; or carries; Lifts or move 10 to 20 pounds (light); Lifts or move 20 to 50 pounds (moderate); Lifts or move 50 to 100 pounds (heavy) None of the time: Tastes or smells Vision Demands Absence of color blindness Corrected vision of 20/40 or better; as required to drive in the State of IL Work Environment More than 2/3 of time: Customary outdoor weather conditions including extreme cold; extreme heat; and wet or humid conditions; Low noise level (Normal voice tones) Less than 1/3 time: Customary indoor conditions; Works near moving mechanical parts; Works in high precarious places; underground; or confined spaces; Fire; smoke; fumes; gases; or noxious odors; Toxic or caustic chemicals; aerosols; liquids; solvents or oils; Moderate noise level (Raised voice levels) None of time: Non-weather conditions: extreme cold; extreme heat; and wet or humid conditions; Flying debris or airborne particles; Risk of electrical shock; Works with explosives or risk of radiation; Vibration; Extreme illumination; High noise level (Shouting/ear protection may be needed) Other Related Duties Assists the Community Relations Division with special assignments as requested. Transport department vehicles and equipment to service and repair locations; deliver or collect materials as necessary. Performs fingerprinting duties as requested. Attend training as required. Attend Adjudication Hearings at the Police Station as needed. Performs other duties tasks and responsibilities as assigned. Disclaimer Job offers are conditional pending successful completion of pre-employment drug screen/physical and background investigation. The information listed above reflects minimum standards and illustrations of the various types of work that may be performed. The omission of specific job functions requirements or tasks does not exclude them from the job if the work is similar related or a logical extension of the work assigned. This job description does not constitute an employment agreement between the employer and employee. Village-paid background investigation, including credit and drug screen/physical required upon offer. Exempt : No Type : FT Employee Department : Police Location : 2