Gear Expert (Retail Associate, Temporary)

Gear Expert (Retail Associate, Temporary)The premise for this role is pretty simple: we are opening a 10-month pop-up shop in Bridgeport Village. There are tons of people worldwide who are fanatically in love with our award-winning products and want to come to check it all out in-person. We need you to give them a big ol' Peak Design welcome. Honestly, this isn't your typical retail job because this isn't your typical retail store. It's way doper.About the RoleThis is a temporary role (10 months) to work at our first Oregon pop-up shop.Retail and Front-End Things:Greet and determine the needs of every customer that walks through the door.Know every product inside and out and be able to explain its multiple uses as well as how it fits into our ecosystem of products.Handle product returns, warranty claims, and concerns impressively. We stand behind every product for the life of it and take pride in friendly, no-hassle returns and lifetime warranties.Handle product support issues, both in-person and on the phone. Our store is a place where existing customers are encouraged to seek product help.You will learn how to operate our simple point-of-sale (POS) system.Be the ears on the ground. Internalize customer feedback and provide that feedback to the store manager.Be an individual. Be creative. Be proactive. We welcome your input and will support your role in your greater community. If you have ideas about how to make our store more inviting, inclusive, and dynamic, we welcome them.Merchandising and Back-End Stuff:Maintain an immaculate environment within the store and outside the store. Leave no strap dangling, no hang tag askew, no bag off-kilter, and no leaf unswept on the sidewalk. Make sure what is on the floor is neatly assembled and hung correctly. Maintain a clean and well-organized stock area.Role RequirementsExpert users of Peak Design gear. Or, at the very least, individuals with a genuine interest in quickly developing that knowledge base.Employees who will take pride in making our store a clean, friendly, inviting place.Creatives and adventurers - whether hobbyists or professionals - who can talk shop with similarly-passionate folks and understand their needs.You love to host, educate, and enthrall others. You also love to listen.You've been known to put yourself out there in the community - e.g. attend Meetups, join clubs, and make connections. And perhaps you've already got some inspired ideas for how we can make our store a better community resource. We're all ears.Experience in a customer-facing role, such as retail or hospitality.Personal or professional interest in or experience with products in our industry.Physical requirements: Constantly in a stationary position for prolonged periods (8+ hours); frequently moving objects up to 30 pounds in all directions; frequently ascending or descending ladders, stairs, ramps and the likeNice-to-haves:You're could be a gregarious person, with some outdoorsy or artistic hobbies, as well as an eye for details. But it could mean a lot of things, and we look forward to hearing how you see yourself in this role!Salary RangePeak Design's purpose is to create happy, meaningful lives for the people that work here. This includes our Retail team. We bring this purpose to life by:Offering a competitive hourly wage ($19.50/hour) that honors your talents and professional experience.Offering non-traditional and generous perks for part-time employees such as accrued paid time off, and Peak Design products and discounts.Diversity, Equity, Inclusion and BelongingAt Peak Design we believe a diverse team is an innovative team and something worth celebrating. A range of perspectives and backgrounds creates a stronger and more creative work environment (not to mention more fun). We're committed to equality and inclusivity across race, gender, age, religion, identity, and experience.Some candidates may see a long list of job requirements and feel discouraged because they don't match every single bullet point – we strongly encourage you to apply anyway! If what we do resonates with you, and you feel excited and able to contribute, we're equally stoked for the opportunity to engage with you.