Reservations Rapid Response PBX Agent

Job OverviewThe Guest Services Agent (PBX) serves as the resort's primary communications hub. This role is responsible for managing in-house telecommunications, coordinating guest requests via the HotSOS platform, and facilitating reservations for accommodations, dining, and resort activities.Essential Job FunctionsRevenue & Reservations: Manage in-house room bookings and promote resort packages to maximize revenue yields.Guest Coordination: Act as the central point of contact for spa, golf, dining, and transportation reservations.Communications: Manage all internal calls with professional etiquette and route external inquiries to Sales.System Management: Utilize Property Management Systems (PMS) and HotSOS to track guest requests and ensure timely service delivery.Financial Support: Resolve basic guest accounting inquiries and escalate complex billing issues.Compensation & BenefitsWe offer a comprehensive benefits package designed to support the health, wealth, and well-being of our team members:Health & WellnessComprehensive Insurance: Medical, Dental, and Vision coverage.Income Protection: Long-term and Short-term Disability insurance.Supplemental Coverage: Major Illness and Accident Insurance.Financial SecurityRetirement: 401(k) plan with a competitive employer match.Paid Time Off: Accrued paid vacation and paid Holidays.Resort Perks & DiscountsTravel: Exclusive discounts at all Crescent Hotels & Resorts properties.Resort Access: Limited access to premier resort amenities (e.g., Golf).Dining & Retail: Generous discounts at our on-site retail outlets and restaurants.QualificationsEducation: High School Diploma or GED.Experience: 6-12 months of related experience in a call center or hospitality environment preferred.Technical: Proficiency in Microsoft Office; ability to learn proprietary hospitality software.Skills: Strong math skills (calculating discounts/percentages) and excellent problem-solving abilities.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.