Office Assistant

Brisc Plumbing is Hiring an Office Assistant!Location: Watertown, WI (On-Site)Schedule: Part-TimePay Rate: $17-$20/hourEmployment Type: Part-TimeOverviewBrisc Plumbing is looking for a reliable and detail-oriented Office Assistant to support daily operations in a fast-paced service environment. This role is ideal for someone who thrives in customer-facing situations, enjoys multitasking, and can effectively coordinate between customers and field technicians.ResponsibilitiesAnswer high-volume overflow calls and provide prompt, professional customer supportSchedule and dispatch service appointments based on technician availability and urgencyCoordinate with field technicians to ensure timely service and customer satisfactionProcess customer payments accurately via phone and online systemsMaintain detailed and accurate customer records in the company databaseResolve customer inquiries, billing questions, and service concernsCommunicate clearly with customers regarding service timelines, pricing, and next stepsRequirementsHigh school diploma or GEDAt least 1-2 years of experience in customer serviceExperience using Google WorkspaceExcellent communication skillsNice to HaveExperience with CRM platformsUnderstanding of dispatching techniciansExperience working in fast-paced environmentsBenefitsNo weekend workGrowth opportunities