Service Desk Level II Analyst

Join DYOPATH as a Service Desk Level II AnalystAre you energized by solving complex technical challenges and helping people stay connected and productive?DYOPATH is looking for a Service Desk Level II Analyst who brings strong technical expertise, curiosity, and a commitment to delivering exceptional support while mentoring others on the team.Why You'll Love Working HerePurpose with PassionJoin a company whose L.O.V.E. philosophy-Living Our Values Every Day-turns everyday work into meaningful impact.Grow & ThriveFrom certifications to career paths, DYOPATH invests in your development.Award-Winning CultureRecognized for outstanding IT service-and we bring that same dedication to supporting each other.Fun & Respectful TeamworkA collaborative environment where achievements are celebrated.BenefitsMedical, dental, and vision coverageLife insurance401(k) with company match"You Pick a Day" paid holidayFSA and HSA optionsPet insuranceAdditional benefits availableFull overview: dyopath.com/careersRole OverviewLocation: On-site; Bridgehampton, NYSchedule: 1st Shift (9a-5p); Monday through FridayPay Rate: $28Your Mission as a Service Desk Level II AnalystProvide second-level support for technical issues involving desktops, laptops, printers, mobile devices, software, and networksTroubleshoot and resolve complex incidents, escalating when appropriateIdentify and resolve underlying problems affecting IT systems and servicesMentor and guide Level 1 analysts, assisting with incident resolution and skill developmentEnsure timely and accurate resolution of all technical issuesConduct follow-up with customers or employees to support satisfaction and continuityContinue building your technical skill set through training, certification, and self-directed learningParticipate in special projects that enhance service delivery and IT operationsWhat You Bring to the TeamEducation & CertificationsAssociate or bachelor's degree in computer science or related field preferredRelevant certifications (or pursuing):HDI Support Center Analyst (HDI-SCA)ITIL FoundationMicrosoft 365 Certified: FundamentalsMicrosoft 365 Certified: Endpoint Administrator AssociateExperience & Skills2-4 years of experience in technical support, with at least 1 year in a service desk environmentStrong customer service and communication skills, able to explain technical concepts clearlyProficiency with Microsoft Office, Windows operating systems, and advanced network troubleshootingFamiliarity with ITIL or similar service management frameworks is a plusAbility to work independently and collaboratively to deliver exceptional serviceExcellent problem-solving and analytical skillsAbility to manage multiple tasks simultaneously and prioritize effectivelyExperience with remote support tools and technologiesTravel to multi-sites requiredWhy This Role Stands OutAs a Service Desk Level II Analyst, you will be a trusted technical resource, a mentor to others, and a key contributor to delivering world-class IT support. You'll collaborate with a dedicated team, strengthen your technical skills, and play a meaningful role in enhancing service operations.Ready to Elevate IT Experiences?If you're excited to tackle complex issues, mentor others, and grow your IT career in a team-first culture, DYOPATH wants to meet you. Apply now to become our next Service Desk Level II AnalyEqual Opportunity Employer