BOUTIQUE MANAGER

La Maison Du Chocolat is a renowned French Luxury Chocolatier, founded by Robert Linxe in 1977 in Paris. With over 40 years of excellence, La Maison Du Chocolat operates in four countries with more than 30 boutiques, Ecommerce, and a comprehensive Corporate Sales program. To enhance the company's presence and ensure continuous engagement, La Maison du Chocolat USA is seeking a dedicated Boutique Manager to help us expand to the Boston, MA area. Savencia is an international, family-based and independent food group infused with strong corporate values and a vocation: "Leading the way to better food". With more than 26,000 employees in 38 countries, Savencia develops innovative products of high quality that are mainly commercialized in Retail and Food Service. Groupe SAVENCIA consists of two entities: SAVENCIA Fromage & Dairy, a major player in processing milk and the world's #5 cheese manufacturer with strong brands, and SAVENCIA Gourmet, an international player in Premium Food Service, also presents in retailing and shops and specialized in sweet gastronomy / chocolate, charcuterie and seafood brands. To know more: https://www.savencia.com/ Rooted in French craftsmanship and driven by a passion for excellence, our Maison has been sharing its vision of chocolate as a form of haute gastronomy in New York since 1990. In June 2026, we are proud to expand our presence with the opening of our first boutique in Boston.We are now looking for a Store Manager to lead this exciting new chapter to lead your team to the best client-centric approach while optimizing operations and costs, thereby developing the Boutique's sales and profitability. Team Leadership & DevelopmentRecruit, train, and motivate the sales team to deliver premium service and uphold luxury standards.Conduct regular briefings, performance reviews, and coaching sessions to foster growth and maintain high service levels.Manage staff schedules for optimal coverage and a positive atmosphere.Ensure compliance with company policies and maintain clear communication both upward and downward.Work with upper management and HR team to initiate PIPs where needed, for corrective coaching, and ensure follow through with coaching and documentationBe a conduit of Communication both upward towards management to make sure issues, to ideas for improvement etc. are well communicated and downwards to make sure promotions, product launches, HR communication etc. reaches everyone applicableEnsure your team's security, well-being and motivation are optimalStore Cleanliness & OrganizationEnsure the boutique is always clean, tidy, and welcoming, reflecting the brand's high standards.Organize regular checks for cleanliness and order (floors, windows, displays, storage areas).Encourage all team members to actively maintain the boutique's environment.Apply and regularly verify all safety and hygiene procedures to guarantee a safe and healthy spaceExpand the client-centric culture, to maximize client acquisition, retention and developmentWarmly welcome every client and share the unique story behind our exceptional chocolates.Handle client requests, feedback, and complaints with empathy and professionalism.Create a memorable and personalized boutique experience for every visitor.Provide impeccable service, showcasing the quality and craftsmanship of our chocolate collection.Exceed sales targets and build lasting customer loyalty through tailored recommendations and memorable interactions.Ensure your team's product & brand knowledge is maximizedBrand Representation & Corporate SalesAct as a brand ambassador, initiating relationships with clients and partner businesses.Serve as the key contact between the boutique and the Corporate Sales team for bulk orders and bespoke gifting solutions.Identify and relay corporate sales opportunities, sharing leads and facilitating introductions.Inventory & Stock ManagementMonitor inventory levels and manage replenishments to meet customer demand.Conduct accurate daily, weekly, and monthly stock counts, planning proactively for seasonal peaks.Collaborate with Pastry and Supply Chain teams to ensure product freshness and minimize waste.Merchandising & Seasonal Planning Oversee visual merchandising to create an inviting, sophisticated environment aligned with the brand's image.Adapt displays to highlight seasonal collections, special launches, and limited editions.Plan and execute seasonal transitions to maximize commercial impact.Ensure your team is appropriately sized for each seasonMarket Awareness & Business Insight Monitor market trends and competitor activity to keep the boutique competitive and engaging.Share insights and feedback with management to inform product assortment and promotional activities.KPIs: Security visits goal, monthly sales, NPS score, number of tickets, average basket, loyalty program Key skills: Leadership, client-facing excellence, luxury sales/selling strategies, team management, written and verbal communication, risk anticipation, passion for chocolate and gastronomy, ability to rigorously follow processes, team spirit/engagement. Direct reports: Assistant Boutique Manager, Supervisors, and Sales Associates Reports to: Retail Manager who will be based in NYC