Customer Onboarding Specialist

Location: Nashville, TN (hybrid)Reports to: Clinic Success LeadType: Full-timeThe RoleThe Customer Onboarding Specialist plays a critical role in ensuring new clinic partners successfully launch on the VITLRx platform. This role is responsible for guiding new customers through the onboarding process, helping them place their first orders, and ensuring they are set up for long-term success.This position focuses on activation and early adoption — helping clinics move from signup to becoming active users of the platform.You will work closely with Sales, Customer Success, and Operations to deliver a smooth onboarding experience that drives engagement, builds confidence, and accelerates time-to-value for our clinic partners.Key ResponsibilitiesManage the onboarding and implementation process for new clinic partnersConduct kickoff and onboarding calls to introduce clinics to the VITLRx platformGuide customers through their first order and early platform usageEnsure new customers reach key activation milestones (e.g., first order, repeat order)Provide training and best practices for using the platform effectivelyIdentify potential launch barriers and proactively help clinics overcome themCollaborate with Sales and Customer Success to ensure smooth handoffsTrack onboarding progress and maintain accurate customer records in CRM systemsMonitor early adoption metrics and flag at-risk accounts during onboardingContinuously improve onboarding materials, playbooks, and processesSuccess in This Role Looks LikeHigh percentage of new clinics reaching activation milestonesReduced time-to-first-order and time-to-second-orderSmooth transitions from onboarding to long-term customer success managementPositive onboarding feedback from clinic partnersQualifications2–4+ years of experience in Customer Success, Customer Onboarding, Account Management, or ImplementationExperience supporting B2B customers, ideally in healthcare, SaaS, or marketplace platformsStrong communication and presentation skills, especially in customer-facing meetingsAbility to manage multiple onboarding projects simultaneouslyHighly organized with strong follow-through and attention to detailComfortable working in a fast-paced, collaborative environmentPreferred ExperienceExperience onboarding healthcare providers, clinics, or medical practicesFamiliarity with CRM systems (such as Salesforce or HubSpot)Why Join VITLRxOpportunity to help build and shape the customer onboarding functionWork directly with clinic partners who are improving patient careCollaborative, fast-growing team environmentCompetitive compensation and benefitsCompensationThe base salary range for this role is competitive and will be determined based on the candidate’s relevant skills, experience, and geographic location. In addition to base pay, total compensation may include performance-based incentives, benefits and company options.Security, Privacy & ComplianceThis role may handle PHI/PII and must follow HIPAA, company privacy policies, and least-privilege access practices.EEO & InclusionVITL is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. If you meet most—but not all—requirements, we encourage you to apply.About VITLVITL is a Nashville-based healthtech company providing beautifully simple e-prescribing infrastructure for cash-pay medical practices. Through its open pharmacy marketplace, VITL connects clinics with verified 503A compounding pharmacies nationwide, enabling real-time price comparison, multi-pharmacy ordering, and Amazon-style patient tracking, all through a single, elegant interface. Founded in 2024, VITL serves over 600 clinics representing 150,000 patients across the United States. VITL is backed by Signalfire, a San Francisco based venture capital firm with $3B in AUM, which led its Series A in late 2025.