Product Development & Investor Relations Manager

Position SummaryThe Product Development & Investor Relations Manager is responsible for leading the strategy, development, and performance of the company's mortgage product portfolio while managing and expanding investor relationships. This role ensures alignment between market opportunity, investor appetite, operational execution, and profitability objectives. This leader will act as the critical bridge between capital markets, sales, underwriting, and post-closing, driving product innovation, optimizing investor execution, and improving overall loan lifecycle performance. Key ResponsibilitiesProduct Strategy & DevelopmentOwn the end-to-end lifecycle of mortgage products (Agency, Government, Jumbo, Non-QM, DPA, and specialty programs)Identify and launch new products based on market demand, competitive positioning, and investor appetiteDefine product guidelines, overlays, pricing strategy, and rollout plansPartner with underwriting, compliance, capital markets, and operations to ensure successful implementationMonitor product performance including margin, pull-through, fallout, and operational efficiencyContinuously optimize product offerings based on performance data and market trends Investor Relations & ExecutionServe as primary relationship manager for all investors (Agency, Non-Agency, Correspondent, and private capital)Manage investor scorecards, delivery expectations, and performance reviewsAssist with investor-related issues including suspense conditions, purchase delays, and escalationsExpand investor network to improve execution, pricing, and liquidityPartner with secondary marketing to optimize execution strategy and investor allocation Operational & Post-Closing OptimizationCollaborate with post-closing to improve purchase cycle times and reduce investor frictionAnalyze and address bottlenecks related to shipping, suspense, and purchase timelinesReduce curtailments, exceptions, and aged loan inventoryAlign product design with operational capabilities to improve throughput Cross-Functional LeadershipAct as a strategic partner to Sales Leadership on product positioning and growth initiativesLead cross-functional initiatives to accelerate speed-to-market for new productsPresent product performance, investor trends, and strategic recommendations to executive leadership QualificationsRequired8-10+ years of mortgage industry experienceStrong background in capital markets, secondary marketing, underwriting or product strategyDeep knowledge of Agency, Government, Jumbo, and Non-QM productsStrong cross-functional leadership and communication skills PreferredExperience managing investor relationshipsExperience launching new mortgage products or channelsMBA or advanced business/finance background Revenue growth and margin expansionInvestor diversification and execution qualitySpeed and success of new product launchesOperational efficiency and post-closing performance Base Salary:The expected base salary for this position is between $75,000 to $90,000 per year, depending on experience and skillset. Base salary is paid bi-weekly. Why Work for Universal Lending Corporation:Universal Lending Corporation was founded nearly 40 years ago on the principle that our customers deserve individual and specialized attention throughout the mortgage process. We offer an inclusive, diverse, and collaborative culture where people from all backgrounds can thrive. At Universal Lending Corporation, you can work with other passionate, purposeful, and customer-centric people, all sharing the same goal of helping people achieve their dreams. Universal Lending Corporation offers a competitive compensation package based on experience and skill, including a comprehensive benefits package inclusive of Medical, Dental, and Vision. Physical Requirements:This is primarily a sedentary position. Requires the ability to hear, type and talk. Finger dexterity is required to operate a computer keyboard. The primary work location is a corporate office with low to moderate noise levels. The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Travel Requirements:Occasional travel may be required. A valid driver's license and active vehicle insurance is required at all times. FLSA Classification: Exempt Disclaimer:Universal Lending Corporation is an equal opportunity employer. Candidates must be authorized to work in the United States. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this role. Management retains the discretion to add, modify, or remove job duties at any time.