Guest Relations Coordinator

Start Date: April 1, 2026Location: Delray Beach, FLCloud 9 Adventures produces multi-day, international concert experiences on cruise ships and at all-inclusive resorts across Mexico and the Caribbean. Cloud 9 is currently seeking a full time employee to work on our Sales & Guest Relations team.The right candidate is personable, energetic, organized, and eager to learn. This position requires an upbeat and positive attitude while providing the best customer experience possible to music fans across the country. We place a heavy emphasis on guest loyalty and have a robust pool of returning guests year to year, so having the ability to connect with people should come naturally. Cloud 9 looks for self-starters who have a passion for events, music, and adventure with the ability to jump into a fast-paced environment and work alongside a tight knit team.The average day for this position involves communicating directly with guests, managing reservations, creating content on websites and in guest communications, with a heavy focus on copyright, spreadsheets and data collection to plan the logistics for guest’s arrivals to our events. This includes hotel check in/check out, loyalty programs, and airport shuttle operations. There is also opportunity to get directly involved with other department’s projects based on performance and aptitude.Responsibilities:Bring your best to help our Travel Team manage and maintain 20,000+ reservations annuallyDaily workflow will involve fielding & responding to emails, live chats, and internal chats/meetingsDaily use of CRM Platform, Web Based Reservation System, Excel, Google Drive, Dropbox, Slack and WordPressProvide accurate event information to guests in a friendly, timely manner including but not limited to: available inventory of rooms and add on items, payment terms and company policies, reservation details including account creation, name changes, and pre/post nights, airport/flight information and check in & check out detailsServe as the first line in resolving guest issues before escalating to a managerAssist in collecting past due payments and/or missing reservation informationEvent On Site responsibilities include: Multi-day Guest Check In, Staff Check In, Guest Relations Desk HoursAid in content creation for websites and guest communicationsGive creative input on event curated activities, theme nights, playlists and loyalty programs Skills, Qualifications, & Requirements:International travel with Passport is required from December – March (holidays excluded)Positive energy + excellent customer service tacticsSelf-starter who retains information well and builds on itExcellent written + verbal skillsOrganized + attention to detailPassion for travel and guest experienceKnowledge of Google Drive, Dropbox, and ExcelCRM experience is a plus (Help Scout, Zendesk, etc.)Bilingual (Spanish) is also a plusMust love four legged co-workers who have a tendency to bark and beg for treats for in-office work days