Cincinnati - Customer Service Assistant 1 - PN: 20068866

BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC’s seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval. What Our Employees Have To SayBWC conducts an internal engagement survey on an annual basis. Some comments from our employees include:BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work.I have worked at several state agencies and BWC is the best place to work.Best place to work in the state and with a sense of family and support.I love the work culture, helpfulness, and acceptance I've been embraced with at BWC.I continue to be impressed with the career longevity of our employees, their level of dedication to service, pride in their work, and vast experience. It really speaks to our mission and why people join BWC and then retire from BWC.If you are interested in helping BWC grow, please click this link to read more, and then come back to this job posting to submit your application!What You’ll Be DoingSchedule Independent Medical Examinations (IME) with physicians on the BWC Disability Evaluators Panel, ensuring evaluations for Extent of Disability (EOD) and 90-Day exams are scheduled efficientlyCoordinate with doctors on the BWC Disability Evaluators Panel to schedule Independent Medical Examinations (IME), including assessments for Maximum Medical Improvement (MMI), 90-day exams, and additional allowancesSchedule C-92 exams for Percentage of Permanent Partial Disability (%PPD) awards, increases, and newly allowed conditionsIndex and rename documents received via fax before electronically filing them into injured workers’ claimsProvide customer service via phone and in person, responding to general inquiries from injured workers, attorneys, and employersReceive, sort, and distribute incoming mail and deliveries3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.Job Skills: Customer ServiceMajor Worker CharacteristicsKnowledge of: BWC & Industrial Commission (IC) policies & standard operating procedures*; applicable state & federal regulations governing documents processed, reviewed &/or prepared*; public relations; BWC claims documents & forms*; SI*; IC*; CCT*; BWC claims-related terminology*; scanning & imaging*; TPAs*; MCOs*; Document Renaming Policy*.Skill in: operation of PC to efficiently log & enter data; CMS*; use of general office equipment (e.g. telephone, fax machine), OnBase*.Ability to: solve practical, everyday problems, gather, collate & classify information about data people or things; handle routine inquiries from & contacts with injured workers, employers, legislators; add, subtract, multiply, & divide whole numbers, fractions, percentages, & decimals; deal with problems involving several variables within familiar context; read, copy, & record figures; read short sentences with concrete vocabulary; copy records precisely without error; gather, collate, & classify information about claim files; move fingers easily to perform manual functions repeatedly; assess questions & provide appropriate info or referral; cooperate with co-workers on group projects(*) developed after employment.OrganizationWorkers' CompensationAgency Contact Name and InformationMia Truss-Davis HCM Sr. Analyst: Mia.T.1@bwc.ohio.govUnposting DateJun 10, 2026, 11:59:00 PMPrimary LocationUnited States of America-OHIO-Hamilton County-CincinnatiCompensation$21.93 - $25.77ScheduleFull-timeWork Hours40Classified IndicatorClassifiedUnionOCSEAProfessional SkillsBuilding Trust, Cultural Awareness, Ethics and Values, Teamwork, Written CommunicationAgency OverviewA Little About Us:With roughly 1,500 employees in seven offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers.For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries.Our CultureBWC is a dynamic organization that offers career opportunities across many different disciplines. BWC strives to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee work groups, participate in on-line forums and learn about how different perspectives can improve leadership skills.Our VisionTo transform BWC into an agile organization driven by customer success.Our MissionTo deliver consistently excellent experiences for each BWC customer every day.Our Core ValuesOne Agency, Personal Connection, Innovative Leadership, Relentless Excellence.