Client Relations Representative

DescriptionJob Summary: Client Relations Representatives are the front-line liaison between our company and its current and potential customers.Full-time, on-site position, Monday through Friday | 8am - 4:30 CST |Duties/ResponsibilitiesAnswer phone and manage high volume inbound calls-warmly connecting clients to correct departments and/or carrier care centersAssist with walk-in clientsCollaborate with team members and other departments to ensure high quality customer serviceEffectively solve customer issues, complaints, and inquiries, while keeping customer satisfaction at the core of every decision and behaviorTake and upload paymentsPosition RequirementsPosition RequirementsStrong verbal and written communication skillsGreat active listening skills with a patient and empathetic attitudeExcellent interpersonal and rapport building skillsExcellent time management and organizational skillsComfortable working in fast-paced environmentsTroubleshooting skills, either basic or advancedComputer literacyPhone skills, including familiarity with complex or multi-line phone systemsEducation And ExperiencePrior Customer Service Experience desiredAbout the Organization Dimond Bros. Insurance, LLC has been in the business of helping people like you find insurance solutions for individuals, businesses, and government entities for over 150 years. Founded in 1867 by Albert Dimond in Arcola, Illinois, our small agency of just two employees has grown to be one of the largest independent insurance agencies with locations in Illinois, Indiana, South Carolina, and Wisconsin.Our great people make Dimond Bros. a great place to work! Apply now to join our family!EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.