Guest Service Representative

Job Description Benefits/Perks Flexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationJob Summary We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our restaurant, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with taking their order, assisting them in any questions they have about our menu, ensuring that they have an amazing experience every time.The ideal candidate takes pride in the look and feel of the front counter and lobby areas and can quickly handle a rush and keep the lobby clean and stocked. If you are a "people person" with a passion for providing exceptional customer service, we want to meet you! This is phone free environment and phones will be kept off person at all times you are clocked in.Responsibilities Greet every guest with a smileAssist guests with order takingAnswer any questions about the menuAnticipate the needs of guest and take care of them.Respond to guest concerns and resolve them appropriately, escalating to management when necessaryEnsure compliance with health and quality standardsQualifications Familiarity with hospitality industry standardsProficient in English; knowledge of other languages is a plusAbility to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situationsAbility to demonstrate genuine care for customers and employeesAbility to work in a fast-paced environment