Service Coordinator- Full Line Ag - North Java, NY

The Service Coordinator (Full Line Ag) schedules and controls workflow of agricultural service technicians, evaluates and prioritizes customer needs, advises customers of necessary repairs, and oversees work orders to ensure proper billing. This position requires a high degree of flexibility and heavily contributes to the overall success of the service department. This includes, but is not limited to, interdepartmental communications, managing day-to-day workload of technicians, and providing feedback on technician performance. This position acts as liaison with Warranty Department and equipment vendors/manufacturers, maintains good customer relationships & loyalty, collectability of services rendered, and drives sales. Benefits Health/Dental/Vision Insurance with Company Sponsorship 401k with Company Match Paid Time Off and Paid Holidays Boot Allowance Family-Owned Dealership Environment Bonus Opportunities Requirements Dealership Hours: Monday through Friday 8am-5pm, Saturday 8am-12 noon. This position is on-site at the North Java location. Expected Work Hours approximately 50 hours per week Mechanical Knowledge required Proficient Computer Skills required Excellent Customer Service Skills required Organizational Skills & Ability to Prioritize Workflow required Agricultural Experience preferred Previous work experience in a dealership environment preferred