Operations Manager

Organization: Think Wild Central OregonReports to: Executive DirectorLocation: Bend, Oregon (Hybrid)Status: Full-Time, ExemptSalary Range: $50,000–$55,000 annually (DOE)Benefits: Full health and dental insurance, paid time off, paid holidays, flexible schedule, Simple IRA retirement match program, mileage and cellphone reimbursement, professional development supportPosition OverviewThink Wild Central Oregon is a nonprofit organization dedicated to wildlife rehabilitation, education, and conservation. We are seeking a highly organized and experienced Operations Manager to oversee the organization’s day-to-day administrative, operational, financial, facilities, internal and external events, and systems.This role is a key operational leadership position, responsible for ensuring Think Wild’s internal operations function smoothly, compliantly, and efficiently across programs, staff, interns, volunteers, facilities, events, and board support. The Operations Manager works closely with the Executive Director and program leads to support organizational effectiveness and staff success.This position is hybrid, with flexible scheduling and regular in-person work required at Think Wild’s campus, around Bend, and at partner or event locations.Core ResponsibilitiesOrganizational Operations & CoordinationOversee day-to-day organizational operations and administrative systems, maintaining a cohesive operational infrastructure that supports all Think Wild programs.Develop, document, and maintain standard operating proceduresSupport program leads as needed with operational, staffing, scheduling, and logistical concernsServe as a cross-departmental coordinator to ensure communication, alignment, and follow-throughTrack and monitor operational metrics (e.g., project timelines, task completion, internal workflows) to support accountability and continuous improvementIdentify operational challenges and recommend practical solutionsPrepare and distribute organization-wide updates and announcements to ensure staff are informed of operational changes, timelines, decisions, and upcoming prioritiesAssist the Executive Director with operational priorities and special projects as neededSupport cross-program needs as required, contributing to a collaborative team environment by assisting with education programs, field work, wildlife hospital support, facilities projects, or events as needed.Financial Administration & Business SupportCoordinate invoicing, bill pay, reimbursements, credit card payments, contractor payments, bank deposits, checking the PO Box, and expense trackingCoordinate supply purchasing, ordering, pickups, and organizationCoordinate merchandise organization and order fulfillment, including periodic inventory, pricing and cost tracking, restocking and ordering, basic website merchandise updates, and fulfillment and shipping as needed.Send monthly financial reports to the Accountant Oversee timesheet collection, payroll processing, and reportingMonitor and prepare required annual filings and compliance documentationPrepare operational budgets and financial summaries in collaboration with the Executive DirectorHuman Resources & TrainingManage HR administration for staff, contractors, and interns, including maintaining confidential personnel records and documentationSupport recruitment, hiring, and onboarding processesOversee intern onboarding, scheduling, and foundational trainingDevelop and facilitate organizational training for staff and interns, including:Policies and proceduresSafety and complianceInternal systems and workflowsMaintain and update the employee handbook, OSHA standards, and safety protocolsFacilities & Construction CoordinationOversee facility operations, maintenance schedules, and vendor relationshipsCoordinate construction projects, capital improvements, on-site repairs, and maintenance, including:Obtaining bids and quotesSoliciting and managing in-kind donations for projectsCoordinating contractors and timelinesManaging insurance and documentationTracking budgets and progressEnsure Think Wild’s property, office spaces, and hospital lobby areas are kept clean, organized, functional, and visitor-readyAdministrative & Executive SupportCoordinate meetings and appointments, including management of the Executive Director’s calendarManage priorities and workflow, screening incoming emails, calls, and documentsMaintain organized electronic and physical files, records, and documentsAssist with preparation and distribution of meeting agendas, minutes, and materialsProactively develop and implement morale- and motivation-boosting initiatives for staff and interns, such as recognition efforts, internal communications, appreciation activities, and culture-building ideasProvide administrative and logistical support for the Board of Directors, including coordinating meetings, preparing and distributing materials, supporting board onboarding, and assisting with follow-up on board actions.Events, Outreach & Development OperationsOversee operational planning and execution for fundraisers, community events, and workshopsProvide increased leadership and hands-on support in the month leading up to major eventsCoordinate event logistics, including:Vendors and contractorsPermits and insuranceDonation request outreachRaffle item solicitation, organization, and fulfillmentPosters, flyers, and administrative event supportPlan and execute internal events, including all staff meetings, staff appreciation gatherings, trainings, and retreatsServe on and support the Fundraising and Events CommitteeManage placement and oversight of cash donation boxes at local businesses, including:Partner relationship managementMonitoring collectionsEnsuring timely pickup, processing, and documentationSupport donor acknowledgment workflows and administrative development systems, ensuring timely and accurate thank-you communicationsQualificationsThink Wild values diverse experiences and encourages candidates who are motivated and passionate about our mission to apply, even if they do not meet every qualification listed.Required QualificationsBachelor’s degree preferred; equivalent experience considered3+ years of experience in operations, nonprofit administration, office management, or project coordinationExperience supporting administrative systems, internal workflows, and day-to-day operationsExperience with basic financial administration (invoicing, reimbursements, payroll inputs, expense tracking)Experience coordinating logistics for meetings, events, or projectsStrong organizational and time-management skills with excellent follow-throughClear written and verbal communication skillsAbility to work independently, take initiative, and manage multiple prioritiesStrong attention to detail, especially when handling documents, finances, and schedulesAlignment with Think Wild’s missionPreferred QualificationsExperience in a nonprofit, conservation, education, or mission-driven organizationExperience supporting or coordinating eventsExperience coordinating or supporting facility maintenance, construction, or capital improvement projects, including working with contractors, volunteers, or vendors.Experience working with or managing staff, interns, volunteers, or board membersFamiliarity with tools such as Little Green Light (or similar CRM), QuickBooks, Gusto, Google Workspace/Gmail, and Canva or willingness and ability to learn new systemsPersonal AttributesOrganized, proactive, and dependableStrong people skills and collaborative working styleDetail-oriented and solutions-focusedFlexible and adaptable in a fast-paced environmentDiscreet, trustworthy, and professionalPositive attitude and commitment to learningTo ApplyPlease submit the following to info@thinkwildco.org:Cover letterResumeThree professional referencesUse the subject line:“Operations Manager Application – [Your Name]”Application review will begin on January 30, 2025 and the position will be open until filled. Due to the volume of applications we receive, please do not call or visit in person. Only candidates selected for interviews will be contacted.If you are interested in working with Think Wild but do not yet meet the qualifications for this role, we encourage you to explore our internship opportunities at: https://www.thinkwildco.org/internshipsThink Wild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.Thank you for your interest in supporting wildlife rehabilitation, education, and conservation in Central Oregon.