Senior Agent Product Manager

AI Agent Product ManagerDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. Our values Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle shape how we work and grow as a team. About the RoleOn the APM team you'll own each stage of the AI Agent building process. This can include: Collaborating with engineering to design a new product feature Writing and testing prompt logic for a specific customer use case Working with a customer's executive team to define their AI roadmap You'll partner closely with every team at Decagon: Go-To-Market, Design, Engineering, and across our leadership team. You'll become a key source of customer insight guiding our long-term product roadmap. APMs at Decagon own their own portfolio of agents from end-to-end and are trusted to make real impact. This role is for someone who dives deep into complex business problems, builds elegant solutions and then scales them out to millions users. In This Role, You WillBuild, Design and optimize Enterprise-quality AI agents in collaboration with customers understanding their workflows, pain points, and goals. Embed deeply within strategic customers to understand their business challenges and serve as a strategic advisor to their AI roadmap Run tight feedback loops into Engineering influence feature development based on real customer needs. Represent Decagon externally working closely with customers and prospects, participating in key deployments. Your Background Looks Something Like ThisHave 6+ years of relevant experience (e.g., product manager, engagement manager, consultant, founder, etc.) Deep technical acumen able to understand and shape AI agent designs. Strong communication and relationship-building skills. Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them. Even BetterA Computer Science, Engineering, or Math degree or equivalent technical experience. BenefitsMedical, dental, and vision benefits Take what you need vacation policy Daily lunches, dinners and snacks in the office to keep you at your best Compensation$200K $285K + Offers Equity