Technical Sales Support Specialist

We are seeking individuals with boundless energy, unwavering persistence, and an appetite for learning.  We value individuals who approach challenges with enthusiasm and creativity. If you're ready to embark on a journey of continuous growth and contribute to meaningful solutions, we want you on our team.As a Technical Support Specialist, you will be responsible for supporting the Sales Process with solutions and proposals that are coordinated with our Account Managers for customers.  This includes providing first level support on crossing competitive systems for Controls, Drives and PLCs. It may also include researching technologies, delivering a suitable component alternative or converting a complete Bill of Material with availability and pricing.  The Technical Support Specialist will often work with Account Managers to review customer needs and provide quotes.  Technical Support Specialists will become proficient with AWC core manufacturers such as Banner, Festo, Phoenix, Rittal and Siemens.  These include systems with sensors, wireless networks, data monitoring, edge devices, valve banks, actuators, and machine applications.  These are generally referred to as Factory Floor productivity systems for a variety of industrial applications predominantly in the Water, Aerospace, OEM, Entertainment and Machine Builder Industry. The successful candidate must be innovative, passionate, and resourceful while demonstrating a customer service and collaborative approach to business. This is an office based position located in Tampa Florida.How you’ll make an impact:Deliver Technical Support that Builds Customer ConfidenceProvide responsive technical support to customers and sales teams across automation products and systemsTroubleshoot and diagnose application issues, delivering practical solutions and recommendationsServe as a trusted technical resource that helps customers improve productivity and minimize downtimeSupport competitive system crossovers and identify equivalent or alternative solutions with confidenceAccelerate the Sales Process Through Technical ExpertiseCollaborate with Account Managers to support pre-sales activities, customer discussions, and proposal developmentReview customer requirements and recommend automation solutions aligned with application needs and business goalsProvide technical guidance that supports customer conversions, quoting activities, and solution positioningAssist with Bill of Material conversions, product availability reviews, and pricing coordinationCreate Technical Resources and Internal AlignmentDevelop and maintain technical documentation including product guides, user resources, and FAQsCoordinate with manufacturer partners and internal teams to ensure accurate and timely technical supportContribute to a collaborative team environment focused on delivering differentiated customer valueExpand Knowledge Across Automation TechnologiesDevelop proficiency across AWC core manufacturers and automation technologies, including sensors, networking, motion, drives, PLCs, and machine applicationsEngage manufacturer technical support resources and application engineering teams to resolve complex challengesContinuously grow technical expertise to better support industrial markets including Water, Aerospace, OEM, Entertainment, and Machine Builder industriesSkills you’ll need:Proven experience in technical support, product management or related role in the automation industrySolid knowledge base of automation products, industrial equipment or related technologyExcellent verbal and written communication skills with the ability to explain technical concepts to non-technical audiencesProficient with Microsoft Office with an emphasis on Word, Excel, and OutlookAbility to learn new technologies, demonstrate and discuss internal teams.Here’s what will set you apart:Bachelor’s degree in Mechanical, Electrical or Electronics EngineeringFormer Industry experience as an Account Manager or Application EngineerAbility to develop strong relationships with Manufacturer PartnersKnowledge of PLCs, Drives, HMI, Motion Controls, Networks OR Manufacturers such as Rockwell, Nidec, Schneider, Danfoss, Keyence, Omron, Phoenix, Weidmuller, Beckhoff, Danfoss, Wago, Sick, Banner, Siemens, Eaton, Rittal, SMC or Festo.The RewardsEmployee Stock Ownership Plan (ESOP)401(K) MatchCompetitive PayMedical, Dental and Vision Insurance PackageLife InsurancePaid Time Off and Holiday PayCareer Development OpportunitiesAbout AWCAs employee-owners, we seek to develop fulfilling careers by pushing ourselves to deliver better, safer, more effective automation solutions. We do this through strategically partnering with the world’s most-recognized brands to help engineering, reliability, and maintenance teams solve problems effectively. Our team of over 600 employee-owners embrace innovative and creative methods to expand our expertise while providing genuine value to our customers and technology partners.How We Win TogetherWe are committed to solving customer problems and are looking for team members that want to be a trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together. Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people like you are safe to pursue your passions, to learn, to serve, and to share in the rewards from our combined efforts, then we are winning together.     Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.