Associate Field Service Technician

Job Description Engineering Innovation, Inc. is looking for an Associate Field Service Technician. This is an internship position. As an Associate Field Service Technician, you will be paired with a Senior Field Service Technician and travel to customer sites all over the country to install new equipment, perform maintenance on existing equipment, provide training, or troubleshoot problems. You will also work with customers to identify, analyze, and repair product problems, order and replace parts as needed, and install software and firmware. As an Associate Field Service Technician, you will act as both our ambassador to the customer and the voice of the customer within EII. Engineering Innovation, Inc. (EII). EII, a dynamic growth technology company, is a premier provider of postal and parcel automation and is located in Lafayette, IN (about 20 minutes from the campus of Purdue University). This is a paid part-time position and is only open to U.S. Citizens or U.S. Permanent Residents. What You’ll Do As an Associate Field Service Technician, you’ll gain real-world, customer‑facing experience supporting the installation, maintenance, and troubleshooting of Engineering Innovation’s equipment and software systems. This role is ideal for students who enjoy hands‑on technical work, problem‑solving, and interacting directly with customers. Your responsibilities may include: On‑Site Support Travel to customer sites with a Senior Field Service Technician for equipment installations, maintenance, updates, and troubleshooting Performing on-site preventative maintenance on customer’s equipment Install patches, software updates, and system upgrades Customer Interaction & Communication Make and receive phone calls with customers regarding technical issues Take ownership of customer concerns and manage cases through resolution Document details of each customer interaction, including steps taken and results Gather customer information, interpret the situation, and provide clear, helpful guidance Technical Troubleshooting Research, diagnose, and identify solutions to equipment and software issues Apply mechanical, electrical, and software knowledge to solve problems Collaborate with internal engineering teams when deeper investigation is needed What You Bring We’re looking for a motivated, hands‑on student who enjoys helping people and solving technical problems. The ideal candidate: Has strong mechanical, electrical, and software aptitude Can think on their feet and troubleshoot effectively Has the ability to travel to customer sites Can stand or be on their feet for extended periods Holds a valid driver’s license Exhibits a helper mentality with strong organizational and prioritization abilities Has excellent interpersonal skills — this role interacts directly with customers Demonstrates strong verbal and written communication Is familiar with Microsoft Office Suite Can balance multiple projects and requests simultaneously Works well in a dynamic, fast‑paced, entrepreneurial environment Company Description Engineering Innovation, Inc. (EII) based in Lafayette, Indiana is a premier provider of parcel processing and mail sorting equipment. EII is a small, dynamic company looking for highly motivated, service-oriented individuals to join its growing team. Through innovation and hard work, we have established ourselves as a leader in the development of automated equipment for pre-sort mailing applications inside the likes of commercial mail houses and parcel-handling businesses. We use current technology to help businesses run better. Benefits Hands on practical experience in fields that interest you Competitive Wages 401(k)/Roth with company matching up to 6% and 100% immediate vesting after 90 days Wellness program with on-site gym Paid travel Continuing training Extraordinary company culture