Restoration Crew Chief

Benefits:401(k) matchingDental insuranceHealth insuranceOpportunity for advancementVision insurancePay Rate$18-$20 an hour based on experience (with the opportunity for raises and even salary positions based on work quality)BenefitsMedical, Dental, and Vision Insurance provided through BCBS of Alabama (Servpro of Limestone & Lawrence Counties/Decatur covers half the cost of employee insurance)401k Matching provided through VOYA. Servpro will match employee contributions dollar for dollar up to 4%Do you love helping people through difficult situations?Then don't miss your chance to join our Franchise as a new Crew Chief. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened"!Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!Job Description:Manage and complete jobs according to SERVPRO processes per work order. Respond to service calls, set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Communicate and establish relationships with commercial, insurance, and residential customers.On-Call/After Hours Technicians will be assigned to an on-call crew and scheduled for a certain week each month to respond to after-hours emergency service requests. While non-emergency jobs requiring service at night or on weekends are uncommon, the on-call crew—or, when necessary, the full team—may be required to complete these jobs to meet customer needs and maintain service standards. We are a 24/7 emergency service provider.Responsibilities:Explain processes and answer customer questions, as neededMonitor, communicate, and respond to customer needs/concerns to ensure customer needs are metCommunicate clear expectations to Production Technicians and supervise their activitiesPerform production processes as scheduled and ensure quality controlIdentify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workersResolve problems quickly as they ariseManage job file documentation to ensure complete and accurate project detailsManage and control costs of production projectsManage assets by protecting and using equipment and materials properlyClean and maintain vehicles, equipment, warehouse, and office areasPerform sales and marketing activities, including add-on sales and security checksQualifications:Effective written and oral communicationExperience in cleaning/restoration preferredHigh school diploma/GEDIICRC certifications preferredAbility to travel locally or out of state when necessaryPhysical and Work Environment Requirements:Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistanceExposure to chemicalsWalking and standing for long periods of time, driving, sitting, climbing,Ability to climb ladders and work at ceiling heightsAbility to work in tight spaces (e.g., crawls spaces under buildings)Repetitive pushing/pulling/lifting/carrying objectsAll employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.