Information Technology Support & Operations Manager

Company DescriptionLendzi, with over a decade of experience in the lending industry, connects businesses with more than 60 top lending institutions to provide tailored financing solutions. The company has facilitated over $500 million in funding for entrepreneurs across the United States. Lendzi offers both traditional and alternative lending options, helping businesses achieve their goals, from scaling operations to navigating financial challenges. With a focus on personalized service, Lendzi is dedicated to empowering businesses to succeed.About the RoleWe are seeking a highly organized, systems-minded IT Support & Operations Manager to serve as the operational backbone of our tech ecosystem. This role blends project management, IT operations, vendor strategy, and cross-functional support. You'll work closely with leadership, internal teams, and external partners to ensure our technology stack runs smoothly, securely, and efficiently—while continuously identifying ways to improve it.Location:This position is ideally located at our Boca Raton, Florida office. Remote work is an option for the right candidate.What You'll DoTechnology Project ManagementOwn and manage the tech team's project pipeline from intake to completionCreate, assign, and track tasks across systems and stakeholdersDrive long-term planning and prioritization of technology initiativesEnsure deadlines, dependencies, and deliverables are clearly communicatedIT Operations & SupportManage employee onboarding and offboarding (accounts, access, provisioning)Serve as the primary point of contact for internal tech support requestsTroubleshoot and resolve system, access, and workflow issuesExecute and improve manual IT processes across the organizationSecurity & ComplianceLead and manage SOC certification efforts (SOC 2 or similar)Maintain documentation, controls, and audit readinessPartner with internal and external stakeholders to ensure compliance standardsVendor & Technology StrategyResearch, evaluate, and present new technology solutions and vendorsOptimize existing tools and workflows to improve efficiency and scalabilityOwn relationships with external tech providers and platformsPartner & External OperationsManage communication with external partners, including onboarding processesSupport lender and partner integrations from a systems and operations standpointEnsure smooth data flow and system alignment across stakeholdersCross-Functional SupportStep in to support adjacent roles and operational needs when neededAct as a connective layer between tech, sales, operations, and leadershipTools & Systems You'll Work WithZoho One Suite (CRM, Projects, internal tools)Five9 (contact center platform)Google Workspace (Docs, Sheets, Admin, etc.)Slack (internal communication)WordPress (website management)What We're Looking ForA Bachelor's Degree from an accredited university is preferred.3–6+ years of experience in tech operations, IT, or project managementStrong organizational and project management skills (you love systems and structure)Experience managing SaaS tools, user access, and internal tech support workflowsFamiliarity with SOC 2 or similar compliance frameworks (or willingness to learn quickly)Ability to evaluate and implement new technology solutionsExcellent communication skills across technical and non-technical teamsComfortable in a fast-paced, evolving startup environmentNice to HaveExperience in fintech, lending, or financial servicesFamiliarity with Zoho ecosystem or similar all-in-one platformsBasic understanding of APIs, integrations, or automation toolsExperience working with external vendors and managing contractsWhy Join LendziA competitive salary of $65,000 - $75,000 annuallyMedical, dental and vision insurance401(k) plan with company matchPaid time off and holidaysHigh-impact role with visibility across the entire organizationOpportunity to shape and scale the company's technology infrastructureCollaborative, fast-moving team environmentRoom for growth as the company continues to expandAs part of our dedication to maintaining an inclusive and diverse workforce, Lendzi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Lendzi complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.If you're excited about building systems, solving problems, and driving operational excellence in a fintech environment, we'd love to hear from you.