Property Management Associate

Company: Yale Fraser PropertiesLocation: Tampa, FL / Hybrid RemoteCompensation: $50,000–$60,000 base salary, depending on experience Growth path to Regional Manager compensation as responsibilities expandAbout the RoleYale Fraser Properties is looking for a sharp, organized, and customer-focused Property Management Associate to join our commercial real estate operations team.This is not just an administrative role. The right person will start by supporting our Regional Managers with tenant communication, property management workflows, and day-to-day operations. Over time, this person should be capable of growing into a Regional Manager role, overseeing a group of properties and taking ownership of tenant satisfaction, maintenance coordination, collections, vendor communication, and property performance.Most of the work can be done remotely, but the candidate should be based in the Tampa area for occasional in-person meetings, training, and property-related needs.What You’ll DoYou will begin as the front line of tenant communication and property operations. Responsibilities include:Responding to tenant calls, texts, and emails in a timely and professional manner Managing callback boards, email boards, and assigned tasks in Monday.com Updating tenant information and sending documents through Rent Manager Following up on tenant questions, complaints, documentation, and account issues Helping with move-out and maintenance workflows Asking for and responding to Google reviews Assisting with property announcements, reminders, newsletters, and tenant communications Helping onboard new properties and tenants into our systems Creating clear SOPs using Loom, Scribe, and internal documentation toolsAs you grow, you may take on higher-level Regional Manager responsibilities.Who We’re Looking ForWe are looking for someone who is:Highly organized and detail-oriented Excellent at written and verbal communication Calm and professional with tenants, even when issues are frustrating Comfortable using software, task boards, CRMs, and property management systems Fast at learning new processes Accountable and proactive without needing constant reminders Interested in growing into a leadership role Comfortable working mostly remote while staying responsive and productive Based in or near Tampa, FLProperty management experience is helpful, but not required if you are smart, organized, coachable, and have strong customer service or operations experience.Nice to HaveExperience with commercial real estate, property management, leasing, or tenant relations Experience with Monday.com, Rent Manager, Google Business Profile, or similar systems Experience handling customer service, collections, maintenance coordination, or admin operations Comfort with creating SOPs, Loom videos, checklists, or process documentation