IT Support (MSP)

Position: IT Support Specialist Job Overview: We are seeking a highly skilled and motivated IT Support Specialist to join our team at Atticus Advisory Solutions Inc. The ideal candidate will have a strong background in IT support and a passion for delivering exceptional customer service. In this role, you will be responsible for providing technical support to our clients, troubleshooting and resolving IT issues, and managing client relationships. Key Responsibilities: Provide technical support to clients via phone, email, and remote access tools Troubleshoot and resolve hardware and software issues for clients Ensure timely and effective resolution of client IT issues Manage and maintain client relationships, ensuring high levels of customer satisfaction Monitor and maintain client IT systems and networks Perform routine maintenance and updates on client systems Create and maintain documentation of client systems and configurations Collaborate with team members to identify and implement process improvements Stay up-to-date with the latest IT trends and technologies to continuously improve our services Requirements: Bachelor's degree in Computer Science, Information Technology or related field Minimum of 2 years of experience in IT support, in a managed service provider (MSP) environment Strong knowledge of Windows and Mac operating systems Experience with Active Directory, Microsoft Office Suite, and other common business applications Excellent troubleshooting and problem-solving skills Strong customer service and communication skills Ability to work independently and in a team environment Willingness to learn and adapt to new technologies and processes Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus Working Conditions: This is a full-time position, with standard working hours from 9 am to 5 pm, Monday to Friday. However, occasional after-hours work may be required for network maintenance and support. The position is based in our office in Denver, We offer a work-from-home setup. Benefits: We offer a competitive salary and benefits package, including health insurance, retirement plans, and paid time off. We also provide opportunities for professional development and training to help you stay updated with the latest technologies and trends in the industry.