Care Activation Associate (Contract)

📍 Location: Remote (U.S.), with ability to work EST hours🔍 Experience: Ideal candidates have a background in customer success, operations, or care coordination within healthtech or SaaS startups, and thrive in a fast-paced 0-1 environment💼 Employment Type: 1099 contract💰 Hourly Rate: $27-30/hrAbout Tomorrow HealthTomorrow Health enables exceptional healthcare for patients and their families in the place they want to be most — home. At Tomorrow Health, we build technology that rewires the way home-based care is ordered, delivered, and paid for. Tomorrow Health connects patients, providers, health plans, and home-based care suppliers to ensure patients receive the correct and timely care they need to remain healthy at home.We believe in putting patients first, that many perspectives are stronger than one, and in treating those we serve just as we would our own family members. We hope you’ll join us if you’re passionate about improving healthcare delivery, leveraging technology to help people, and working in a collaborative, fast-moving environment.About The RoleAs a Care Activation Associate, you will operate at the heart of our care delivery engine. You will own and manage workflows that move partners through onboarding and readiness, ensuring they are prepared to support patients in the home.This is a high-ownership, execution-focused role where you will manage cases end-to-end, coordinate across multiple stakeholders, and proactively drive progress. Your work will directly impact how quickly care is delivered and how effectively our system scales.We’re looking for someone who thrives in fast-paced environments, is highly organized, and takes initiative to push processes forward rather than waiting for direction.What You’ll DoOwn end-to-end activation workflowsManage cases from intake through onboarding and readinessEnsure all required steps (documentation, verification, approvals, scheduling) are completed efficientlyTrack progress across multiple cases simultaneouslyDrive progress and remove blockersProactively identify bottlenecks and take action to resolve themFollow up persistently with stakeholders to keep cases moving forwardBalance speed with accuracy and complianceEngage and support stakeholdersCommunicate with partners via phone, email, and text to guide them through onboardingCoordinate with external stakeholders and internal teams to secure necessary approvals and informationProvide clear, empathetic, and professional communication across all interactionsMaintain operational excellenceEnsure accurate and complete documentation across all workflowsUtilize internal tools (CRM systems, communication platforms, and tracking tools) to manage work effectivelyManage a high volume of cases while maintaining attention to detailImprove systems and processesIdentify patterns in delays, errors, or inefficienciesRecommend and implement workflow improvementsContribute to building scalable processes as the organization growsRequirementsWho You Are2–5+ years of experience in operations, customer support, onboarding, or coordination rolesStrong communication skills across diverse audiencesHighly organized with strong attention to detailAbility to manage multiple workflows simultaneously and prioritize effectivelyHigh ownership mindset with a bias toward action and follow-throughComfortable working in fast-paced, evolving environmentsPreferred QualificationsExperience in healthtech or startup environmentsBackground in onboarding operations, case management, or process-driven rolesExperience with CRM systems (e.g., HubSpot, Zoho) and workflow toolsFamiliarity with documentation-heavy or compliance-driven processesLearn more about our core values and working with us on our careers page and Interview Guide!Tomorrow Health is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.