Field Service Associate

A company is looking for a Field Service Associate I. Key Responsibilities Address incoming customer issues through phone, ticketing system, or email Facilitate dispatches, open and close tickets, and relay information to Field Operations teams Perform quality checks on ticket management and ensure customer satisfaction Required Qualifications High School Diploma/GED or 1 year of relevant job experience Degree in Technology, telecommunications, or related field preferred Experience in customer service and telecom operations desired Familiarity with Ticket Management Systems and Microsoft Office Knowledge of technical disciplines such as Transmission, Switching, and TCP/IP