Account Manager - Inbound/Call Support (Entry Level)

Specific Job Responsibilities:Able to manage and assume responsibility for a high-volume of inbound calls and emailsEngage with customers to resolve all billing questions and discrepancies in a timely and appropriate mannerRecord information about financial status of customers and status of collection effortsProcess customer refunds, credit memos, adjustments and credit card paymentsLocate and monitor overdue accounts, using a variety of methodsConfer with customer and perform necessary research to identify and resolve short payments, past due invoices, pricing discrepancies,Establish alternate payment schedules, based on customers' financial situations and company policiesDevelop strong relationships with Operations and Sales to support the Customer Financial Services teams efforts in the resolution of customer discrepancies and process improvementWork closely within Account Manager team and with Account Services team to encourage collaboration and process improvements to elevate the customer service experience and reduce the balance of outstanding receivables and unapplied paymentsEffectively communicate with external customers and internal salespeople in a professional mannerQualifications:Bachelor's Degree is preferredAt least three years of experience in account management and collectionsBilingual in English/SpanishSelf-motivated and able to work independentlyExcellent listening, written, verbal, communication and interpersonal skills (both verbal and written) with a customer service focusAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization existsProven ability to manage multiple projects at a time while paying strict attention to detailStrong computer skills required, with advanced knowledge of Microsoft Office applications, including ExcelAbility to work cooperatively and collaboratively as part of a team and with all levels of employees, management and customersClassification:Hourly, Non-Exempt EmployeeFull-timeCompensation:Salary to be commensurate with experience and responsibilitiesBenefits and vacation in accordance with company policiesEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.