General Manager

OverviewSummary Description: The General Manager is a business partner accountable for leading a single Restaurant Management and Associate team to deliver Steak ‘n Shake operational and financial standards on all shifts. The General Manager has overall responsibility for assessing Management and Associate performance to identify opportunities for development and coach for improvement. This position has primary accountability for the delivery and implementation of all Steak ‘n Shake procedures, policies and specifications which deliver the Steak ‘n Shake Vision and Mission. The General Manager will partner directly with Division President and will receive market level support from Human Resources Manager and Field Training Manager/Coordinator to meet business objectives.Team and ReportingTeam Function/Scope: This position serves as the primary leader of a single Steak ‘n Shake RestaurantDepartment: Operations - RestaurantReports to: Division PresidentFLSA: ExemptDirect reports: Restaurant Manager, Manager, Shift Manager, Trainers and all Restaurant AssociatesResponsibilitiesCreate an environment of sales growth through guest focus and delivery of Steak ‘n Shake procedures and policiesIdentify, train and develop Trainers, Shift Managers, Managers and Restaurant Managers; develop and motivate the Management team to deliver objectives such as guest delight, cost control, quality, and pricingTrain, coach and inspire associates to deliver exceptional service, food and environmentLead restaurant team to deliver on key metrics and financial expectationsManage all restaurant costs to deliver positive cash flowMaintain compliance with food, health, safety and security standards and procedures; create a safe environment free of harassmentDeliver Gold Standard service and lead by exampleDemonstrate effective decision making and problem solving aligned with Steak ‘n Shake PrinciplesLead Labor Management system through labor forecasting, scheduling, and shift labor managementHas final authority over discipline, termination, and hiring decisionsCustomer and Brand FocusAddress guest concerns using the Steak ‘n Shake Guest Recovery ModelEnsure guests are recognized upon entry and departureTrain and motivate managers and associates to deliver hospitalityCommunicate with Managers and Associates through scheduled meetings, boards, training, and coachingFoster a positive team environment with service-oriented staffOperate in accordance with Gold Standard expectations and other food safety practicesFinancial GrowthManage profitable shifts focused on guest satisfaction, quality, and efficiencyApprove schedules within Labor Scheduling System parametersEnsure appropriate staffing levels and inventory controlsOversee cash handling and banking proceduresEnsure completion of shift tools and administrative dutiesEnsure compliance with state and federal regulatory lawsRequirementsHigh School graduate or equivalent preferredCertified in all Service and Production Stations at Steak ‘n Shake or equivalentServSafe certifiedUnderstand Steak ‘n Shake policies, state laws, health codes, and sanitation proceduresPositive, motivating communication; strong organization and time managementCoaching and mentoring skills; flexible and adaptableAbility to read, write, perform math calculations and analyze dataDemonstrate Golden Rule and Relentless pursuit of ExcellenceAbility to work in excess of 50 hours per week while standing, walkingAbility to lift, carry, push and pull 30 lbsAble to perform tasks performed by service or production staffAbility to monitor operation and supervise across restaurantMust be able to legally operate a motor vehicleAbility to hear and respond to guest and employee inquiriesKey Performance IndicatorsField Results Report (FRR)Key MetricsFood Management SystemLabor Management SystemCollaboration with Above Store Leaders and restaurant teamsCareer PathField Training ManagerFranchise PartnerNoteThis description is an overview of the current position and may be revised. Steak n Shake reserves the right to update duties as needed. #J-18808-Ljbffr