Career Opportunities: Telerecruiter I, Donor Recruitment (29000)

TelerecruiterSouth Texas Blood & Tissue is an AABB-accredited blood bank. It operates nine donor centers in South Texas, distributing blood, plasma, platelets, and other components to regional hospitals and emergency first responders. It also provides starting materials to therapeutic developers, and clinical research services. Its apheresis center received FACT accreditation in 2022 for peripheral blood cellular therapy product collection. As an AATB-accredited tissue bank, it offers tissue recovery from living and deceased donors. Pay Rate: Hourly $18.00- $20.50/ Annually $37,440.000- $42,640.00 Shift: Monday-Friday 8am-5pm (1hr lunch) or 8:30pm-5pm (30 lunch) FLSA: OT Eligible Hybrid? Y CPF Level: TB1 Location: San Antonio Dept.: Donor Recruitment Business Unit: STB&T General SummaryResponsible to meet and/or exceed telephone recruitment goals by scheduling donors for donations. Commit to and abide by the character of BioBridge Global's Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise. Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes. Major Duties and ResponsibilitiesEssential Tasks Telephone recruit and schedule donors in order to meet and/or exceed required goals. Answer telephone, take messages and direct incoming calls appropriately. Manage time wisely to ensure efficient and productive telephone contacts. Maintain accurate donor files and update status on computer. Must have knowledge and ability to schedule all applicable procedures. Complete all necessary paperwork accurately and timely. Perform computer data entry. Performs other duties as assigned. EducationRequires a high school diploma or general equivalency diploma. ExperienceNo prior specific work experience required. Prefer telephone and/or customer service experience. KnowledgeMust maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies. Must become familiar with daily blood needs to convey the necessity of donating to the potential donor. Must acquire a working knowledge of general work procedures, donor qualifications, paperwork, blood types, blood donation process and donation procedures. SkillsMust be capable of performing long and short term goals. Must have strong computer skills. Must have excellent telephone and/or email etiquette skills. AbilitiesMust be a self-starter and self-directed worker. Must be able to keep information confidential. Must be neat in appearance and well groomed. Must be professional, organized, detail oriented, communicative, and have the ability to greet the public in a friendly and courteous manner. We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation! All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include: Competitive salary 100% Employer Paid Life Insurance 401(k) with Employer Contribution 100% Employer Paid Long-term Disability Plan Paid Time Off (PTO) 100% Employer Paid AD&D Extended Illness Benefits (EIB) 100% Employer Paid Employee Assistance Program Shift Differentials Group Health Medical Plan with prescription coverage Paid Holidays Variety of Voluntary Supplemental Insurances Incentive Compensation Plan Voluntary Dental Coverage Voluntary Vision Educational Assistance Program South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.