Program Manager
Overview:
As a Program Manager at Plexus, you will steer the Customer Focus Team to secure and optimize the customer relationship, acting as the voice of Plexus to clients and the voice of the customer within Plexus. You will drive delivery alignment, reviews, and negotiations while advancing service quality and cross-functional collaboration. Your work supports Plexus' values and aims to improve outcomes through data-informed decisions. This role offers impact across programs and opportunities to lead people and process improvements. Compensation / Benefitsmedical, dental, and vision insurancepaid time offretirement savingsprofessional developmentwork-life balance perks
Responsibilities:
- Lead and empower the Customer Focus Team to align on program goals and contract objectives
- Engage with customers on delivery commitments, quarterly business reviews, site visits, and PPV/NRE negotiations
- Drive systematic improvements in customer service and satisfaction aligned with Plexus 5Es and Core Values
- Leverage operational cost and quality metrics to identify and implement improvements with support functions
- Use financial metrics to identify risks and variances and take corrective actions
- Develop and coach direct reports, focusing on potential, succession planning, and development to realize their full potential
- Ensure clear communication between customer needs and internal Plexus capabilities
Key requirements:
- Bachelor's Degree with 6+ years of related experience (or equivalent)
- Experience leading cross-functional teams and customer-focused programs
- Strong understanding of delivery commitments, business reviews, and contract negotiations
- Ability to analyze operational metrics and financial indicators to mitigate risks
- Collaborative mindset
- Problem-solving orientation
- Strong communication
- Operational metrics analysis
- Financial metrics interpretation
- Project and program management