Senior Accounts Receivable / Order-to-Cash Specialist

Senior Accounts Receivable / Order-to-Cash SpecialistLocation: Atlanta Metropolitan AreaSchedule: HybridBetter Earth is seeking a Senior Accounts Receivable / Order-to-Cash Specialist to own and strengthen our end-to-end AR and collections function. This role is critical to maintaining healthy cash flow while managing a high-volume, high-complexity customer portfolio that includes both current accounts and legacy balances.This is a hands-on, operational AR role best suited for someone who thrives in fast-paced environments, is comfortable navigating ambiguity, and brings strong judgment, persistence, and customer communication skills. This is not a traditional accounting or month-end close-focused role, but rather a specialized AR and collections position with deep operational ownership.Key ResponsibilitiesAccounts Receivable & Collections OwnershipOwn the full order-to-cash lifecycle, from invoicing through payment application and collectionsManage a high-volume AR portfolio, including current customer collections and historically aged balancesProactively follow up on overdue balances via phone and email to drive timely payment resolutionMaintain detailed documentation of collection activity, disputes, and resolutions within ERP and CRM systemsApply payments accurately and timely, including ACH, wire, check, and credit memo activityDispute Resolution & Cross-Functional CoordinationInvestigate and resolve invoice discrepancies, short pays, chargebacks, and deductionsPartner closely with Sales, Finance, and Operations teams to resolve customer issues and unblock paymentsAct as a primary AR point of contact for customer inquiries related to billing and payment statusEscalate high-risk or stalled accounts with clear recommendations and next stepsReporting & Process ImprovementPrepare and maintain AR aging reports and collection status updatesIdentify trends, risks, and root causes impacting cash flow and customer payment behaviorSupport improvements to invoicing, collections cadence, dispute tracking, and AR workflowsContribute to ERP and systems optimization efforts related to order-to-cash processesQualifications4+ years of progressive Accounts Receivable and Collections experienceExperience managing high-volume and/or complex customer portfoliosStrong working knowledge of collections strategies, dispute resolution, and customer payment workflowsERP experience required (NetSuite strongly preferred)Strong written and verbal English communication skillsComfortable being customer-facing and handling inbound/outbound callsHighly organized, detail-oriented, and able to manage competing priorities independentlyExperience working EST-aligned hours preferredCompensation StructureBase salary range: $60,000 – $65,000 annually, depending on experience and qualificationsLocationPreference for candidates located in the Atlanta metropolitan area.About Better EarthBetter Earth is a mission-driven sustainable packaging company focused on creating environmentally responsible alternatives that help reduce waste and support a circular economy. We’re looking for team members who are collaborative, adaptable, and excited to help build scalable processes in a growing organization.If you enjoy solving problems, driving collections outcomes, and bringing structure to fast-moving AR environments, we’d love to connect.