Support Engineer

We are working with a leading global technology services company that partners with clients to activate innovative ideas and solutions, helping them navigate a new world of opportunities.The Role Provide software and network troubleshooting to customers across various roles and skill sets Support over 30 different software applications, including Aspera, Okta Workflows, and AWS Maintain SLAs through incident management processes and proactive issue detection Set up and configure monitoring systems to prevent prolonged outages Write and review accurate support procedures and system documentation Prioritize and multi-task effectively in a complex and fast-paced environmentWhat You'll Need Strong aptitude for troubleshooting and problem-solving Foundational knowledge of networking and web technologies Experience with application support for production applications Familiarity with Linux and Windows 10 operating systems Light experience with AWS (EC2, VMs) and Active Directory Ability to write scripts, preferably with Python, or a willingness to learnWhat's On Offer Join a team supporting the exciting Media & Entertainment industry Opportunity to work with a wide array of cutting-edge software applications Competitive hourly wage and comprehensive benefits package Fully remote work option for flexibility and convenienceApply via Haystack today!