Product Manager – Enterprise Restaurant E-Commerce Tools

Tillster | Digital Ordering & Restaurant Commerce PlatformAbout TillsterHeadquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade, Tillster has powered enterprise restaurant brands through mobile ordering, web, kiosk, loyalty, delivery, and payment solutions that enable restaurants and consumers to engage and transact anywhere, anytime, and from any device.Our enterprise platform supports multi-location restaurant operations at scale and integrates with 15+ POS systems representing over 90% coverage in multi-unit restaurant environments.At Tillster, we are building the future of restaurant commerce through scalable technology, operational intelligence, AI-driven experiences, and enterprise-grade platform tools.Role SummaryTillster is seeking a Product Manager to own the strategy, roadmap, and execution for enterprise tools that help restaurant brands manage their e-commerce and digital ordering operations at scale.This role will focus on building both internal and customer-facing operational workflows and platform tooling supporting:Restaurant onboardingCatalog and menu managementOrdering operationsMerchant administrationUser permissionsReporting and analyticsPlatform integrationsEnterprise operational toolingYou will partner closely with Engineering, UX, Operations, Customer Success, and enterprise restaurant customers to create scalable systems that improve operational efficiency, reduce friction, and support complex multi-brand and multi-location environments.This role requires a strong understanding of enterprise SaaS platforms, operational workflows, restaurant technology ecosystems, and customer-centric product execution.Key ResponsibilitiesProduct Strategy & RoadmapDefine and drive the product vision, roadmap, and execution strategy for Tillster’s enterprise restaurant commerce and operational tooling platformBuild scalable workflows supporting onboarding, restaurant administration, menu/catalog management, order operations, reporting, and integrationsPrioritize features and platform improvements using customer feedback, operational insights, analytics, and market researchEstablish product KPIs, OKRs, and operational success metrics tied to adoption, efficiency, scalability, and business outcomesEnterprise Restaurant Operations & Workflow OptimizationIdentify friction points within enterprise restaurant operational workflows and design scalable solutions that improve efficiency and usabilityLead discovery sessions with enterprise restaurant customers to understand operational challenges across complex multi-location and franchise environmentsPartner with internal operational and implementation teams to improve workflow automation, onboarding, and operational visibilityDrive customer journey mapping, usability testing, and workflow optimization initiativesPlatform Tools & IntegrationsBuild and enhance enterprise tooling for:Restaurant administrationMerchant managementOrder operationsUser permissions and role managementReporting and analyticsPlatform integrations and APIsCross-Functional Product LeadershipCollaborate closely with Engineering, Design, Operations, Sales, Customer Success, and Implementation teams to deliver high-impact platform capabilitiesTranslate business requirements into clear product requirements, user stories, acceptance criteria, and launch plansSupport go-to-market readiness through documentation, training, product positioning, and rollout planningDrive alignment across stakeholders while balancing customer needs, operational scalability, and platform strategyAI & Operational IntelligenceLeverage data, analytics, and AI-driven insights to identify operational inefficiencies and prioritize platform improvementsExplore opportunities for intelligent automation, predictive operational tooling, and AI-enhanced restaurant management workflowsPartner with Data and Engineering teams to improve operational visibility and decision-making through analytics and automationQualificationsRequired3+ years of product management experience in B2B SaaS, enterprise platforms, e-commerce, or restaurant technologyExperience building platform tools, admin systems, or operational workflows for complex enterprise users and organizationsStrong understanding of enterprise operational workflows and multi-tenant SaaS environmentsExperience working with APIs, integrations, payments, commerce systems, or enterprise operational platformsStrong analytical and data-driven decision-making skillsExcellent communication, prioritization, and cross-functional collaboration skillsExperience working directly with enterprise customers and operational stakeholdersPreferredRestaurant, hospitality, food service, or digital ordering experienceFamiliarity with POS ecosystems, ordering platforms, loyalty systems, and restaurant operationsExperience with customer journey mapping, usability testing, and workflow optimizationExperience supporting enterprise rollouts, onboarding, adoption, and operational enablementFamiliarity with AI-driven operational tooling, workflow automation, or predictive analytics platformsWhat Success Looks LikeEnterprise restaurant customers can efficiently manage digital operations at scaleOperational workflows are simplified, scalable, and user-friendlyInternal and customer-facing tooling improves operational visibility and executionProduct decisions are driven by customer feedback, operational insights, and dataRestaurant brands experience improved onboarding, ordering operations, and platform usabilityTillster continues to strengthen its leadership position in enterprise restaurant commerce technologyThriving at TillsterAs a member of Tillster, you will embody our core values: Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals. Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals. Innovate: Embrace creativity and pursue new ideas to drive progress and improvement. Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data. Drive Results: Focus on achieving tangible outcomes and delivering high performance. Own It: Take responsibility for your actions and the success of your work. Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.The Interview ProcessRecruiter interview with a Talent Acquisition SpecialistInterview with Hiring ManagerInterview with our Product TeamCase StudyFinal InterviewPay And Benefits (USA)Salary is $115,000 - $130,000 DOEHealth Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.Holidays: The company observes ten (10) paid holidays per calendar year.Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.Making a Difference in the Tillster WayOur business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.Follow Us OnTillster: https://www.tillster.com/Tillster Careers: https://www.tillster.com/careersLinkedIn: https://www.linkedin.com/company/tillster/Tillster is proudly an Equal Opportunity EmployerNo Visa SponsorshipPrincipals only – no Agencies or calls pleaseTillster cares about the safety of all our employees—even those we’ve yet to hireRECRUITMENT FRAUD WARNINGWe want to help you stay safe during your job search. Tillster will never:Request personal/financial information during recruitmentRequire payment or feesAsk for sensitive PII before a formal job offerCollect information via email or phone (only through secure channels)Extend offers without in-person or virtual interviewsRed flags: All official communications come from @tillster.com addresses onlySuspicious activity? Report immediately to Tillster HR, Legal, or Cyber Security teams.Apply for this position