Shuttle Program Manager - Commute

What this job involves:As the Shuttle Program Manager - Commute, you will support the delivery of transportation services for Amazon's Global Real Estate and Facilities (GREF) account, ensuring seamless shuttle operations that connect employees across Amazon facilities. This role requires operational excellence, vendor management capabilities, and strong coordination skills to maintain safe, reliable, and efficient employee transportation services. At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. You will serve as a key operational coordinator who ensures that Amazon employees experience consistent, high-quality commute solutions while managing the complex coordination between transportation vendors, internal stakeholders, and facility operations teams. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career. This position combines hands-on program management with analytical rigor, requiring you to balance day-to-day operational support with strategic thinking about service optimization, cost efficiency, and continuous improvement. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. You will play a critical role in supporting Amazon's commitment to employee experience by ensuring transportation programs run smoothly, safely, and efficiently while identifying opportunities to enhance service quality and operational performance.What your day-to-day will look like:Support day-to-day management of shuttle transportation programs serving Amazon facilities including coordinating route planning, scheduling, and service adjustments to meet changing demand patterns and facility needsMonitor real-time operations to identify and resolve service disruptions promptly while serving as a point of contact for employees, vendors, and internal teams regarding transportation servicesSupport implementation of safety protocols and regulatory compliance requirements including ensuring proper documentation of vehicle inspections, driver certifications, and incident reportsAssist in managing relationships with transportation vendors and shuttle operators by monitoring vendor performance against established KPIs including safety metrics, on-time performance, and service quality standardsTrack and analyze ridership patterns, route utilization, and service efficiency metrics while preparing regular reports on program performance, cost per rider, and service level achievementsRespond to service inquiries, feedback, and concerns in a timely, customer-focused manner while communicating service changes, route modifications, or schedule updates to affected stakeholdersAssist in emergency response coordination when transportation incidents occur including coordination with the Amazon BAC and EHS teams to ensure swift resolution and proper documentationIdentify opportunities to enhance service quality, reduce costs, or improve operational efficiency while supporting pilot programs for new routes, technologies, or service modelsMaintain accurate records of safety incidents, ridership data, service metrics and customer feedback while supporting budget tracking and cost management activities. Required Qualifications:2–4 years in transportation demand management (TDM) operations, facilities management, program coordination, or related field with experience supporting corporate shuttle programs, transit operations, or logistics strongly preferredProficiency in Microsoft Excel, PowerPoint, and Word for data analysis and reporting with strong numerical aptitude and ability to analyze operational data, identify trends, and draw actionable insightsExcellent written and verbal communication skills with ability to interact professionally with vendors, stakeholders, and employees at all levels while preparing presentations and status reportsStrong attention to detail with ability to manage multiple priorities simultaneously and proven ability to coordinate across multiple teams while maintaining accurate documentationDemonstrated ability to think critically, troubleshoot operational issues, and implement effective solutions under time pressure in dynamic operational environmentsClient service orientation with commitment to meeting high standards for operational excellence and flexibility to work occasional evening or weekend hours to support operational needsKnowledge of DOT regulations and local transportation requirements with understanding of safety protocols and regulatory compliance in transportation operations. Preferred Qualifications:Previous experience supporting Amazon accounts or working in corporate campus environments with understanding of large-scale employee transportation programsExperience with scheduling software, fleet management systems, or transportation management platforms with comfort learning new technology platforms quicklyKnowledge of transportation regulations and safety requirements with familiarity with sustainability metrics and alternative transportation programsProject management certification or training with demonstrated experience managing cross-functional projects or initiativesExperience with vendor contract management and procurement processes including monitoring contract compliance and supporting vendor performance evaluationsExperience creating dashboards or reports to track KPIs using business intelligence tools or advanced Excel capabilitiesBackground supporting emergency response protocols or business continuity planning related to transportation operationsDemonstrated experience identifying and implementing process improvements that resulted in measurable cost savings or service enhancements. Location: OnsiteWork Environment Note: This position may require occasional evening or weekend availability to support operational needs. Some travel between Amazon facilities may be required. Position may involve both office-based work and field operational support at and around shuttle locations.If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.JLL is an Equal Opportunity Employer committed to diversity and inclusion.