Sr. Value Add Solutions Manager

Lifecycle Services is Duravant’s brand for service, our customer’s global source for parts and service support. We are a connected service organization for the operating companies under the Duravant family. Our family of companies includes nVenia, FMH Conveyors, Key Technology, and many more. Lifecycle Services becomes a partner to our customers for equipment support and performance optimization on a global scale, with a diverse portfolio of service and support offerings. This fast-growing organization aims to be the premier customer support organization and offers the right candidate the opportunity to help build and shape this growth engine while having the backing of a parent organization.As a Duravant Family Company, We Participate In Global Diversity, Equity, And Inclusion Programs, As Well As Doing Good Initiatives To Support Our Communities. In Addition To a Culture That Promotes Long Term Career Satisfaction, With Opportunities For Personal And Professional Growth, We Offer An Excellent Total Rewards Package That IncludesCompensation: We offer competitive compensationBenefits: We have comprehensive benefit packages designed to support our employees' health, well-being, and financial securityDevelopment: We have education and training programs which include an educational assistance programTime Off: We offer paid holidays and paid time offDriven Team Members: We have a cross-functional, collaborative environment, focused on delivering resultsCore Values: Our core values are Teamwork, Respect, Integrity, Winning Spirit, and Sense of UrgencyCulture: We are driven by our number one asset - our employees, and their successesDoing Good: We love to be active members of our community! We have several volunteer opportunities throughout the year.Reporting to Sr. Director of Lifecycle Services, this role is dedicated to selling and promoting our aftermarket services – such as equipment retrofits, spare part kits, preventive maintenance plans, and other service contracts. The ideal candidate will drive strategic initiatives to expand our service portfolio, develop new service products based on customer needs, and enable the team to value-sell solutions that enhance customer productivity. This is a high-impact role that will design and execute sales campaigns, build a strong sales funnel for service offerings, and convert opportunities into revenue to help us meet our financial objectives.POSITION DUTIES & RESPONSIBILITIES include the following, other duties as assigned.Strategic Business DevelopmentDrive revenue growth through aftermarket channels creating value added solutionsDevelop and implement annual sales plans with teamAnalyze equipment/parts/service performance and identify growth opportunities in collaboration with departmental leadershipCreate and execute short-term and long-term strategiesCustomer Relationship Management for executed strategiesDevelop customer relationships at all levels from factory production floor to decision makersDevelop and maintain strategic partnershipsCreate quarterly reviews with customers’ corporate officesChampion post-sale customer experience initiativesOperational LeadershipTrain and mentor Lifecycle Services sales teamDevelop and manage customer care plans and other value add revenue streamsMonitor performance against established KPIsPartner with departmental leadership to address service gaps and improve customer satisfaction metricsPosition Specific CompetenciesCustomer FocusCommunication proficiencyProfessional and customer friendlyTechnical KnowledgeAttention to detailAdaptabilityComputer proficiency – Office 365, CRM (Salesforce), Proficiency in multi-tasking in a fast-paced environmentWork EnvironmentThe position is an office-based position with visits to the manufacturing area.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.Additional InformationDuravant is a global engineered equipment company with an over 100-year operating history. Through our portfolio of operating companies, we deliver trusted end-to-end process solutions for customers and partners through engineering and integration expertise, project management and operational excellence. With worldwide sales distribution and service networks we provide immediate and lifetime aftermarket support to all the markets we serve in the food processing, packaging and material handling sectors. Duravant’s market-leading brands are synonymous with innovation, durability and reliability.