Program Assistant

Forensic Assertive Community Treatment (FACT) Program Assistant Position Title: Program Assistant Work Schedule: In Person 9-5 and one late day, 10-6 schedule may be modified based on program needs Salary: $50,000 annually Reports To: FACT Team Leader Program Overview The Forensic Assertive Community Treatment (FACT) program is an evidence-based, intensive community-based treatment model designed to meet the complex needs of up to 68 adults with serious mental illness (SMI) who have current or recent involvement with the criminal justice system. FACT provides comprehensive, recovery-oriented services through a multidisciplinary team that promotes stability, independence, reduced recidivism, and successful community integration. Position Summary The Program Assistant is a nonclinical member of the multidisciplinary FACT team who provides administrative and operational support. Responsibilities include scheduling, record management, data entry, communication, and administrative coordination to support compliance with NYS OMH ACT/FACT standards, Medicaid requirements, and agency policies. Essential Functions Provide administrative support to the FACT Team Leader and multidisciplinary team, including coordinating schedules, meetings, calendars, and program communications. Maintain accurate and confidential medical records, centralized communication logs, tracking systems, and other required program documentation. Maintain required CAIRS data and assist with data entry, program reports, audits, quality-improvement activities, and FACT fidelity reviews. Track appointments, court dates, referrals, admissions, discharges, hospitalizations, incarcerations, and required follow-up activities. Assist individuals with appointment scheduling, program paperwork, and administrative aspects of referrals. Receive and appropriately route calls and communications in a timely manner. Coordinate administrative communication with community providers, hospitals, probation, parole, courts, correctional facilities, and other partners as directed. Maintain confidentiality and comply with HIPAA, 42 CFR Part 2 when applicable, and applicable Medicaid, NYS OMH, and agency requirements. Participate in team meetings, supervision, required training, and other administrative activities. Perform other related duties consistent with the position and as assigned. QUALIFICATIONS: High school diploma or equivalent required; Associate degree in Business Administration, Human Services, Health Administration, or related field preferred. Two (2) years of administrative experience, preferably in behavioral health or healthcare. Experience with electronic health records and Google Workspace preferred. BENEFITS WE OFFER: Medical including Dental and Vision Cafeteria Plans: FSA, Dependent child care plan, qualified transportation plan Up to 3% 401k Profit Sharing plan automatic contribution for eligible employees 401k Additional 4% match of your contribution from your salary Employee Assistant Program Services (EAP) Paid time off (PTO) Referral Bonus for qualifying positions Interborough is an EEO employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regards to race, color, religion, sex, national origin, disability status, genetics, protected veterans’ status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and/or local law and encourage women, veterans and other minorities to apply. Interborough Developmental and Consultation Center is committed to Diversity, Equity, Inclusion and Belonging (DEIB) in the workplace. We believe that DEIB is integral to every community. #IDCCFACT Pay: $50,000.00 per year Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Education: Associate (Preferred) Experience: with electronic health records : 1 year (Preferred) administrative : 2 years (Required) Work Location: In person