Maintenance Engineer

Job TypeFull-timeDescriptionABOUT CHETOLA RESORTFor 180 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina as a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive outdoor experiences-from Orvis-endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service guided by Forbes-level service standards.THE ROLEChetola Resort is seeking a dependable and skilled Maintenance Engineer to join our team. This individual helps maintain the physical integrity, safety, and presentation of the resort, with a primary focus on condominium residences and support for Lodge hotel rooms and public spaces.This role is essential to delivering a seamless luxury guest experience - ensuring every space is fully functional, meticulously maintained, and guest-ready at all times. The Maintenance Engineer works behind the scenes and in guest-facing moments to uphold the Forbes standard of effortless excellence.WHAT YOU'LL DOOperational ResponsibilitiesPerform general maintenance duties across the resort including basic carpentry, plumbing, and electrical repairsRespond promptly to guest and team member maintenance requestsTroubleshoot and repair HVAC, lighting, appliance, and in-room functionality issuesComplete daily inspections of assigned areas to proactively identify maintenance needsMonitor and report unsafe or potentially hazardous conditions and take immediate corrective actionAssist with snow removal, groundskeeping, and seasonal projects as neededSupport preventive maintenance schedules and maintain accurate work order documentationCollaborate closely with Housekeeping, Guest Services, Security, and other departments to resolve issues quickly and discreetlyForbes Service & Presentation StandardsEnsure guest spaces are fully functional, pristine, quiet, and free of visible defects before guest arrivalEnter guest areas with discretion, professionalism, and respect for guest privacyCommunicate clearly and courteously when interacting with guests, demonstrating calm confidence and ownershipAnticipate maintenance needs by identifying early signs of wear, damage, or guest inconvenienceProtect the aesthetic integrity of the resort by completing repairs that meet appearance and craftsmanship standardsShift & Team SupportWork independently while maintaining strong communication with team leadsKeep work areas, tools, carts, and storage spaces clean, organized, and presentation-readyProvide backup coverage for other shifts or urgent situationsUphold a culture of accountability, safety, and continuous improvementRequirementsATTENTION TO DETAIL IN ACTIONAt Chetola, attention to detail means noticing what others might miss and resolving it before it impacts the guest experience. Examples include:A door that closes perfectly and quietly every timeLighting that is consistent in brightness and color temperatureNo visible patchwork, exposed hardware, or unfinished repairsHVAC operating at comfortable levels without noise disruptionFixtures aligned, tightened, and fully functionalGuest rooms and residences free from maintenance odors, marks, or visual defectsWork completed cleanly with the space left better than it was foundMaintenance Engineers take ownership of the final impression - ensuring every repair supports the feeling of effortless luxury.ABOUT YOUA reliable, resourceful team player who takes pride in quality workmanshipCalm, courteous, and professional when responding to guest and team needsService-minded with a strong sense of ownership and follow-throughComfortable working evenings, weekends, and holidays in a hospitality environmentHighly observant with strong organization and attention to detailWilling to jump in and support other departments when neededREQUIREMENTSPrevious experience in a general maintenance role requiredResort or hospitality experience a plusWorking knowledge of basic plumbing, carpentry, and electrical systems preferredAvailability to work some weekends and holidays preferredAbility to lift up to 50 pounds, climb ladders, and work in a physically active environmentValid driver's license requiredWHY CHETOLAJoin a passionate team shaping the next chapter of a beloved mountain resortOpportunity to work in a scenic and supportive environmentBe part of a culture rooted in craftsmanship, service, and careCompetitive payComprehensive benefits offered to full-time eligible employees, including health, dental, vision, and supplemental benefits as well as PTO, and on-property perks (discounts at Timberlake's, the Spa, and recreation programs) Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.