Operations Supervisor

Summary Of PositionReports to the designated bank officer, assists in planning, organizing, and directing operational activities at the banking center. Position performs supervisory duties as assigned by upper management and may perform in various capacities such as new accounts representative or teller as appropriate. Assists banking center personnel ensuring quality customer relations by providing timely resolution or referring complex customer problems and inquiries to upper management. Frequently requires guidance on non-routine issues. Assists in auditing records and accounts to ensure compliance with established bank policies and procedures and federal and state regulations.Essential FunctionsEnsure the smooth operation of the banking center using good management practicesAnswer inquires, resolve problems, promote and sell bank services and productsDevelop and manage new and existing customer relationshipsPromotes business for the Bank by maintaining good customer relations and referring customers to appropriate personnel for new services.Service existing loan and deposit accountsEnsure that banking center goals are met in coordination with upper managementOpens new deposit accounts and takes personal loan applicationsRefers requests for budget expenditures to immediate supervisor or CEO for approvalAssists with hiring, training, counseling, and discipline of assigned banking center personnel, referring complex situations to supervisor for final reviewProvides guidance to bank employees regarding bank policies, products, and servicesProvides back up support to upper management as neededProvide customer support, by answering inquiries, resolving problems referring complex situations to upper management Education And Experience RequirementsAssociate's degree preferred. Two years of experience in a financial setting is required, prefer at least one year in a supervisory role over tellers in a bank setting. Excellent oral and written communication skills are required. Ability to work well in a team environment. Proficient with computers and software programs including Word and Excel.You must apply at https://citizensbanktx.applicantpool.com/jobs/