VP of Operations

Who are we?Carpool is the logistics infrastructure powering the modern automotive industry. We combine a proprietary technology platform with a vetted carrier network of 13,000+ transporters to move 200,000+ vehicles annually for dealerships, auctions, OEMs, and fleets nationwide. Headquartered in Atlanta, Carpool is one of the fastest-growing companies in vehicle logistics - and we’re building the team to match.Who are you?The VP of Operations will lead and scale the operations function. This role requires a hands-on operator who enforces standards, manages metrics, and owns customer outcomes end-to-end. If you are highly metrics-driven, enforce accountability and operating discipline at all levels, and operate with urgency, structure, and attention to detail, this is a great opportunity to join our team. What will you do?The VP of Operations will partner closely with the CEO to drive company strategy, enforce operating rigor, and ensure the organization runs clear metrics, structured routines, and accountability at every level. Core MandateBuild and lead a metrics-driven, highly accountable operations organizationEnforce structured management routines and operating discipline across all teamsDeliver consistent, high-quality customer experience at scaleDrive profitability through margin management, pricing discipline, and execution efficiency This is a competitive role and will require strong leadership, a growth mindset, and an entrepreneurial spirit. As in every startup you will be wearing multiple hats beyond the core responsibilities. This is a great opportunity to get very broad exposure to building and running a business. Responsibilities:Financial PerformanceOwn operational P&L with a focus on gross margin and overall profitabilityDrive pricing, cost discipline, and efficiency improvements through data-driven analysisEstablish and manage a KPI-driven operating model with real-time visibility into margin, service, coverage, and productivityOperational LeadershipEstablish and enforce structured daily, weekly, and monthly operating cadencesLead all day-to-day brokerage operations with a focus on speed, reliability, and consistencyStandardize and enforce SOPs to eliminate variability and enable scalable executionBuild a predictable operating model through routine reviews (coverage, margin, service, exceptions)Team Leadership & DevelopmentBuild and lead a high-performing operations team with clear accountabilitySet performance standards and coach managers to lead through metricsFoster a culture of urgency, ownership, and disciplined executionTechnology & Process OptimizationDrive effective use and continuous improvement of TMS and operational toolsImplement automation and workflow improvements across operations and pricingLeverage data to improve decision-making, visibility, and scalabilityCustomer ExperienceOwn end-to-end customer experience across all shipper accountsEnforce service standards for communication and issue resolutionDrive on-time performance and rapid resolution of service failuresPartner with sales on onboarding and ensure consistent post-sale executionMaintain key customer relationships and implement feedback loops to improve retentionCapacity ManagementBuild, manage, and scale a high-quality, reliable carrier network while ensuring strong coverage performance across all lanesDeploy diverse capacity strategies to maintain service reliabilityCompliance & Risk ManagementEnsure compliance with DOT, FMCSA, and all applicable transportation regulationsOversee claims management, insurance processes, and service failure mitigationProactively identify and manage operational and financial risksQualifications:7 - 15+ years of experience in freight brokerage, logistics, or transportation3 - 5+ years in a senior operations leadership role with P&L responsibilityProven track record of building and scaling high-performance operations teamsDeep understanding of brokerage market dynamicsStrong financial and analytical acumen  Leadership ProfileHighly metrics-driven; manages the business through data and performance Enforces accountability and operating discipline at all levelsStrong customer-first mindset with ownership of service outcomesDecisive and comfortable addressing underperformance quicklyOperates with urgency, structure, and attention to detailBalances short-term execution with long-term scalability Total Compensation Package:Competitive base salaryPerformance-based bonus tied to margin, EBITDA, and service metricsEquity or profit-sharing Why CarpoolCarpool is the logistics infrastructure powering the modern automotive industry. We’re a high-growth company, doubling in size annually, with a team of 110 across the U.S. and Europe. Our proprietary technology has enabled us to scale rapidly, and our goal is to 5x our growth over the next five years. If you’re looking for a fast-paced startup environment with a high-performance culture, join us as we take over the automotive logistics industry.Carpool is an Atlanta Tech Village and ATDC company. We were awarded with a prestigious award of Top 10 Georgia Technology Startup by Technology Association of Georgia, Top 5 B2B Startup and Top 5 Tech Startup by Built In publication. We have been selected as presenters at Venture Atlanta 2022 and have been featured by Atlanta Business Chronicle and Hypepotamus publications.