Technical Program Manager

Overview Senior Program Manager at ADP leads strategic technology and operational transformation within Service Operations. You oversee a portfolio of cross-functional initiatives across technology, process, and organization, ensuring alignment with business priorities and measurable outcomes. You partner with product, engineering, data, and operations teams to translate strategy into scalable, value-driven solutions. You simplify processes, reduce duplication, and drive execution across multiple workstreams, delivering meaningful business impact. This role offers visibility into enterprise transformation and the chance to shape how ADP delivers client and associate experiences. ResponsibilitiesLead a portfolio of strategic initiatives from planning through implementation and adoptionManage multiple workstreams simultaneously across disparate business and technology domainsDevelop program roadmaps, governance models, success metrics, and executive-level reportingProactively identify and manage risks, dependencies, resource constraints, and decision pointsDrive alignment across stakeholders to ensure successful delivery of business objectivesPartner with Product, Engineering, Architecture, Data, and Operations teams to deliver technology-enabled solutionsDevelop a strong understanding of business processes, systems, integrations, and operational dependenciesEvaluate opportunities to leverage technology, automation, and process improvements to increase efficiency and effectivenessTranslate business needs into scalable solutions that improve associate and client experiencesIdentify and eliminate duplicate processes, tools, and activities across functionsLead efforts to simplify workflows, standardize practices, and reduce operational complexityUse data, metrics, and stakeholder insights to prioritize improvement opportunitiesChampion a culture of continuous improvement, operational excellence, and accountabilityBuild strong relationships and influence stakeholders across all levels of the organizationCommunicate program strategy, progress, risks, and outcomes to executive leadershipLead organizational change efforts that drive adoption and sustained business impactServe as a trusted advisor and escalation point for complex program challengesEstablish clear success measures and business outcomes for all initiativesMonitor adoption, operational performance, financial impact, and customer experience metricsDevelop business cases and support prioritization of investments based on strategic valueMaintain accountability for outcomes, not just project completion Key requirementsBachelor's degree or equivalent experience8+ years of program management experience leading complex, cross-functional initiativesDemonstrated ability to manage multiple large-scale workstreams simultaneouslyStrong understanding of technology platforms, systems integration, and enterprise applicationsProven success driving business transformation, process improvement, and organizational changeExceptional communication, stakeholder management, and executive presentation skillsStrong analytical, problem-solving, and decision-making abilitiesexceptional communicationstakeholder managementexecutive presentationcloud-based platformsCRM systemsservice technologies