Funeral Home Administrative Assistant

Our funeral home is seeking a reliable and compassionate Administrative Assistant to support daily office operations and assist families during funeral planning. This role is vital to creating a respectful and welcoming environment for individuals navigating the loss of a loved one. The ideal candidate is highly organized, professional, and able to communicate with empathy while handling sensitive matters. This position supports funeral directors and staff by managing administrative tasks, coordinating services, and helping ensure every family receives thoughtful care and attention. Key Responsibilities Family & Visitor Support Welcome families and guests with warmth, professionalism, and compassion Answer incoming phone calls and respond to inquiries regarding services and arrangements Provide general information and guide families to the appropriate staff member when needed Office Administration Maintain organized records, files, and service documentation Assist with preparing paperwork such as service details, certificates, and related documentation Manage scheduling for meetings, services, and visitations Support day-to-day office tasks including correspondence, filing, and data entry Service Coordination Assist staff with logistical preparation for funerals, memorials, and viewings Communicate with vendors, clergy, and service providers as needed Help ensure that service details are organized and communicated clearly Compassionate Care Interact with families in a respectful and understanding manner during a sensitive time Provide attentive listening and thoughtful assistance while maintaining professionalism Contribute to an environment that prioritizes dignity, empathy, and care for every family served Qualifications 1 year of experience in an administrative or office support required Strong communication skills and a professional demeanor Excellent organization and attention to detail Ability to handle confidential information with discretion Comfortable working in an environment that serves grieving families Proficiency with common office software and phone systems Work Environment This role is based in a funeral home setting where professionalism, compassion, and respect are essential. Team members work together to ensure families receive attentive service and support throughout the planning process. Pay: $14.00 - $17.00 per hour Experience: Administrative: 1 year (Required) Work Location: In person