Customer Support Representaive

Customer Support RepresentativeEmbrace a fulfilling journey of professional development within a dynamic and fast-paced production environment as a Contact Center Customer Care Associate. Your role within our team is pivotal, serving as a vital link between our clients and their valued customers. With a genuine commitment to delivering service excellence, you'll find inspiration in overcoming challenges that tap into your remarkable attention to detail and critical thinking prowess. Key Responsibilities (Job Duties) Manages inbound inquiries on behalf of client, acting as an extension of our client Acts in a professional and appropriate manner while assisting with a resolution of the issue/question Builds product and process knowledge to effectively interact with customers, within business guidelines Identifies customers' needs, research using various systems, utilizes tools to interpret and analyzes data Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems) Provides accurate solutions and guidance, and uses the opportunity to educate customers where appropriate Builds trust in customer relationships through solving issues quickly and efficiently and by providing extra value, when appropriate Actively and accurately documents discussions of inquiries and leverage internal tools/process for next-level resolution needs Consistently meets or exceeds inquiry response times, some may be required by client contractual service levels Escalates issues according to business processes and timelines Meets personal/team production metrics and quality targets CompensationPay Type:Hourly Pay Range:$18.50$19.50 per hour Schedule & Work ConditionsShifts range from8:00 AM8:00 PM ET Schedules will vary based on business needs and shift bids Candidates must be flexible with schedule changes Must adhere to strict schedule and meet attendance guidelines Location: Henrietta NY 14586 United States