Patient Services Representative (Part-Time)
About Fertility Specialists Of TexasFertility Specialists of Texas is a leading fertility clinic known for advanced treatments and a genuinely compassionate, patient-centered approach. We offer a full spectrum of reproductive care: consultations, IUI, IVF, and egg, sperm, and embryo freezing, with high success rates and a team that shows up for patients at every step of their journey. We are proud of our clinical excellence and equally proud of the environment we have built for the people who deliver that care every day.The RoleThe Patient Services Representative is the first face our patients see and the first voice they hear, and that moment matters more than most. This is a part-time position based at our Rockwall, TX location. We are looking for someone who brings genuine professionalism to patient-facing work and understands that in a fertility clinic, warmth and composure are not just nice to have, they are part of the care.ScheduleThis position is part-time up to 29 hours per week, working daytime hours Monday through Friday. Shifts are offered on a consistent schedule in either a morning or afternoon block, so you will know exactly when you are working week to week.Consistent. Daytime. Up to 29 hours per week. No nights, no rotating shifts.If you have been looking for meaningful, professional work that fits around your life without sacrificing a predictable routine, this role was built for that.What You’ll DoYou will be a key part of the patient experience at our Rockwall clinic: keeping things moving, keeping patients informed, and keeping the front desk running with care and precision.Greet and check in patients with warmth and professionalismCollect service payments and reconcile daily transactionsManage incoming calls and route them accurately to the right teams, prioritizing by urgencyGuide patients through clinic policies and assist with required formsVerify and document insurance benefits and coverage in patient chartsLog all interactions accurately in the electronic health record (EHR)Coordinate with care teams on schedule changes and patient flowHandle filing, scanning, and faxing to support clinic operationsUphold HIPAA regulations and maintain strict patient confidentialityWhat We’re Looking ForThis role requires a specific kind of professionalism. Our patients are navigating one of the most emotionally complex experiences of their lives. We need someone who can stay calm and composed under that weight.Demonstrated experience delivering exceptional customer service in a professional setting; healthcare or clinical front desk experience is a plus but not requiredBilingual in English and Spanish is highly valuedComfort managing competing priorities in a fast-paced clinical environmentThe ability to make patients feel heard and at ease, even when they are stressed or scaredProficiency with EHR systems or a demonstrated ability to learn software quicklyFamiliarity with insurance verification and clinic procedures is a plus; we provide trainingHigh school diploma required; associate or bachelor's degree preferredJoin UsAt FST, your people skills have real stakes and real rewards. You will work alongside a mission-driven team in a growing field, doing work that genuinely matters to the patients who walk through our doors. We offer competitive compensation and a culture that takes both clinical excellence and human connection seriously.If you are ready to put your service experience to its most meaningful use, we would love to hear from you.