Lab Manager I

Our Partner is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize of the severity of breaches, develop mitigation plans, and assist with the restoration of services. We are seeking a Technical Engagement Network (TEN) Help Desk Technician to support this critical customer mission. Responsibilities:Serve as the first level Help Desk for the TEN Lab's systems and accountsAssist new user setup of equipment, accounts and toolsRespond to user requests via email, walk-ins, phone calls or other communication means in a timely mannerCreate and maintain accurate Tickets for Help Desk activitiesGood problem solving skillsWork with Asset Management to support accurate records and maintain a good accounting of assetsSupport the implementation of new technologies and equipment in the lab environment,Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructureProvide insight and updates to lab standard operating procedures (SOPs) and Work InstructionsProvide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users Requirements:U.S. CitizenshipActive DoD Secret Clearance, TS/SCI Clearance is preferredMust be able to obtain DHS SuitabilityBS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience.1+ years of directly relevant experienceExperience with multiple operating systems, to include Windows, Linux/Unix & MacOSProficiency and proven capability in the following areas:Asset management practices and principlesHelp Desk ticket processing and proceduresGood Customer supportAbility to keep detailed notesMust be able to work collaboratively across physical locations Desired Skills:Security+Experience with writing technical procedures and standard operating proceduresVirtualization automation and optimizationExperience with Virtual Private Networks (VPN)Experience with virtual desktops (Citrix, VMWare) About Us