ServiceNow Admin

Job: NCDIT - Service Now AdminLocation : RemoteClient : State of NCDuration: Long Term ServiceNow Administrator/Developer position provides support for the state's use of its CSM system (ServiceNow) and NDIT's use of best practices supporting users' needs whileworking with a team of ServiceNow developers. ***The candidate will be allowed to work remotely for the duration of this engagement.***The manager can ship the equipment to the candidate.Minimum Qualifications: • Bachelor's degree in Computer Science, Information Systems, or a related field • 5 years of experience in CSM technology, specifically supporting the processes and administration of ServiceNow • Experience designing and deploying web-based end user self-service portals • Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services • Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts • Experience integrating ServiceNow with other tools; monitoring, alerting and federated sources of CI data Preferred Qualifications: • Experience working in the governmental sector (local, state, or federal) • Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework • Experience performing continuous improvement initiatives for processes and services • Strong knowledge and familiarity with CSM processes • Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience • Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations • Ability to obtain a security clearance with FedRamp administration standards Knowledge, Skills, Abilities and Competencies: • Decision Quality • Problem Solving • Directing Others • Hiring and Staffing • Drive for Results • Organizational Agility • Building Effective Teams • Motivating Others Experience working in the governmental sector (local, state, or federal)Required1YearsExperience successfully implementing the ServiceNow CSM application and processes leveraging the CSM frameworkRequired3YearsExperience performing continuous improvement initiatives for processes and servicesRequired3YearsStrong knowledge and familiarity with HR processesRequired3YearsExcellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audienceRequired3YearsAbility to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those resultsRequired3YearsProduce unambiguous, comprehensive, and accurate interpretations of analysisRequired3YearsAbility to obtain a security clearance with FedRamp administration standards