SAP Operations Manager

Job Title: Sr. Manager, OperationsLocation: RemoteLong TermRole SummaryThe Sr. Manager, Operations is a strategic, cross-functional leader reporting directly tothe Director of Engineering, ERP Platform & Integration. This role uniquely spans thethree engineering verticals, BASIS, Integration, and Cloud/Platform, and is responsiblefor driving operational excellence, system reliability, and cross-domain alignment.The successful candidate will play a crucial role in understanding the interdependenceand operational nuances across these areas, ensuring seamless coordination andoptimized performance. They will bring a modern mindset, a strong leadershippresence, and the ability to navigate complex technical environments with empathy,clarity, and precision.This role collaborates closely with engineering leads, TPMs, and the TechnicalDocumentation Specialist to ensure environments are well-documented, compliant, andscalable. Additionally, the Sr. Manager will represent Enterprise Technology acrossOperations & Technology, fostering strong cross-functional relationships, managingvendor coordination, overseeing environment governance, and delivering insightfuloperational reporting.Key ResponsibilitiesOperations Leadership• Establish and lead cross-functional operational initiatives across Platform,BASIS, and Integration, while managing a team of contractors and serviceproviders.• Anticipate and optimize resource needs, including identifying performancegaps, staffing requirements, and opportunities for efficiency.• Develop and maintain environment management standards, includingrelease controls, patches, and transport processes.• Ensure timely application of system patches, including security updates, tomaintain platform stability, compliance, and protection againstvulnerabilities.• Oversee high availability and performance of systems through proactivemonitoring and incident response coordination.Program & Process Management• Establish new operational processes and standards to support the needsof a newly formed company, including designing, implementing, andevolving workflows that enable scalable, efficient, and resilient operations.• Build with agility and adaptability in mind, enabling the organization torespond effectively to evolving business priorities and strategic growthopportunities.• Partner with TPMs and PMO to align operational activities with projecttimelines and business priorities.• Drive continuous improvement in operational workflows, includingautomation and tooling enhancements.• Support Day 1 readiness and post-launch stabilization efforts.Governance & Compliance• Collaborate with the BASIS Security Engineer to ensure compliance withSOX, GDPR, and internal controls.• Own the organization and upkeep of operational documentation, ensuringit is created when needed, logically structured, consistently maintained,and easily accessible to relevant stakeholders.• Track and report on operational KPIs, technical debt, and modernizationopportunities.Cross-Functional Collaboration• Act as a liaison between Platform, BASIS, and Integration teams to ensureseamless coordination.• Engage with vendors and service providers to manage SLAs andoperational dependencies.• Support executive reporting and decision-making through clear summariesand operational insights.Qualifications• 8+ years of experience in enterprise IT operations, preferably in SAP orERP environments.• Demonstrated ability to lead with empathy, foster collaboration acrossdiverse teams, and communicate technical concepts with clarity andinfluence.• Experience navigating change and ambiguity in transformationenvironments, and a commitment to continuous learning and professionaldevelopment.• Strong understanding of infrastructure, integration, and platformoperations.• Proven ability to lead cross-functional teams and manage complextechnical programs.• Familiarity with compliance frameworks (SOX, GDPR) and operationalgovernance.• Excellent communication and documentation skills; experience withConfluence, Jira, and visualization tools.