Python Developer

Senior Full Stack Python EngineerSan Ramon, CASenior Engineer to own and extend the platform that powers customer support operations, an AI-driven Python/FastAPI service connecting Gladly, Sierra AI, Zoho CRM, and Shopify.What you'll build:- AI conversation classification pipelines using OpenAI GPT-4o, AWS Bedrock, and sentence embeddings (BGE/SentenceTransformers)- Event-driven serverless backend on AWS Lambda + SQS- Integrations with Gladly, Sierra AI, Shopify (GraphQL + REST), Zoho CRM, and SimpleSat- Analytics reporting via New Relic NRQL with a React/TypeScript dashboards- Develop and Maintain Gladly Configurations and customizations and build tools to help agents- develop, configure & test AI agent to interact with customer queries.Required skills:- Python FastAPI, async/await, Pydantic, pytest- AWS Lambda, SQS, DynamoDB, Secrets Manager- LLM integration OpenAI SDK, AWS Bedrock, prompt engineering- Sentence embeddings & semantic similarity (SentenceTransformers, cosine scoring)- SaaS REST API integrations (Gladly, Shopify, or similar)- React + TypeScriptNice to have:- New Relic NRQL- K6 load testing / TypeScript automation scripts- SAML2 / auth middleware