Implementation Specialist - TVC Pro-Driver

TVC Pro-Driver is a member of the Love’s Family of Companies and is a commercial driver’s license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores. Basic Purpose: The Implementation Specialist is responsible for guiding members through the fuel application and line of credit setup process, ensuring accurate application completion, coordination with Sales, and successful card activation. This role is highly process-driven and focused on execution, follow-up, and cross-team communication to drive funded and active accounts.Job FunctionsHandle inbound calls from the queue and assist members in real timeComplete fuel and line of credit applications with members over the phoneCollect and verify Application IDs for all submitted applicationsCreate and manage Salesforce opportunities for Fuel Implementation and FC CreditCommunicate completed applications to Sales, including providing Application IDsGet documents from companies in order to get them approved.Send approval notifications to Sales once applications are approvedSchedule follow-up implementation appointments (typically 3–5 days out)Conduct follow-up calls to ensure cards are funded and activatedConfirm activation status and communicate readiness to SalesMaintain accurate tracking and documentation of all activities in SalesforceOwn the application process from initial call through activationEnsure smooth handoff between Implementation and Sales teamsDrive timely follow-ups to prevent delays in funding and activationMaintain consistency and adherence to implementation workflowsExpectationsHigh call handling efficiency (inbound and follow-up calls)Accurate and complete application submissionsTimely Salesforce opportunity creation and updatesStrong follow-up execution within defined timelines (3–5 days)High activation and funding success rateEffective communication with Sales teamSkills & QualificationsStrong communication and phone skillsAbility to manage multiple processes and follow structured workflowsAttention to detail with application and data entry accuracyExperience with CRM systems (Salesforce preferred)Time management and follow-up disciplineAbility to work in a fast-paced, metrics-driven environmentExperience in financial services, lending, or fuel card programsPrevious implementation or onboarding experienceFamiliarity with credit application processesCompensation StructurePerformance-based compensation tied to completed applications and funded/activated accounts. Incentives aligned with successful implementation outcomes.Our CultureFueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.Love's is an Equal Opportunity Employer. Veterans encouraged to apply.