Care Management/Member Advocate

Job Title: Care Management/Member AdvocateLocation: Catholic Diocese of Amarillo, TXJob Type: Part-TimeReports to: Vice President of Care ManagementAbout the Role:As a Care Manager and Member Advocate, you will serve as a trusted guide and advocate for the clergy of the Catholic Diocese of Amarillo, helping them navigate the complexities of healthcare while supporting their overall well-being. Rather than providing hands-on clinical care, you will serve as a compassionate coordinator and advocate — ensuring clergy receive the right care, in the right place, at the right time.This care management/member advocate role blends purpose-driven service with professional expertise, offering the opportunity to build meaningful relationships while helping clergy access the resources they need to flourish. If you are passionate about supporting others, thrive in a mission-centered environment, and want to make a meaningful difference in the lives of those who serve the Church, this role offers a rare and fulfilling opportunity.Key Responsibilities:Member Support & Relationship BuildingBuild trusted relationships with clergy through regular outreach and personal visitsServe as a primary point of contact for clergy needing assistance navigating healthcare and benefitsIdentify unmet needs and proactively connect clergy with appropriate services and resourcesPromote preventive wellness by educating members on health initiatives and available resourcesProvide educational materials and resources focused on prevention, wellness, and chronic disease managementProvide clear, accessible health information to help members understand and utilize their benefitsCare Coordination & NavigationCoordinate medical, dental, and specialist appointments to ensure seamless care experiencesAssist members in navigating healthcare systems and provider networksSupport benefit coordination and collaborate with plan design vendors when neededCoordinate third-party services when needed (DME, home health, specialty providers, etc.)Connect members with community resources including transportation, home care, and support servicesAdvocacy & Clinical SupportConduct on-site hospital visits and serve as an advocate for members during hospitalizationsProvide post-hospitalization follow-up and care coordinationConduct on-site visits to members in facilities including assisted living, skilled nursing facilities, retirement homes, and hospitalsConduct home safety assessments and arrange modifications or meal services when neededAssist with remote monitoring tools such as glucometers, blood pressure cuffs, and alert systemsThis position will require travel in and around the diocese, which may, on occasion, include overnights. All business-related travel expenses are fully covered by the companyCollaboration & Program SupportCollaborate closely with Meta Care’s support team including pharmacists, nutritionists, and social workersCollaborate with Client leadership to ensure strong communication and coordination of servicesWork collaboratively with Client-affiliated ministries and services including retirement homes and assisted living facilitiesParticipate in client meetings to identify needs and ensure comprehensive supportDevelop outreach initiatives to increase awareness of available services and benefitsDocumentation & Professional StandardsMaintain accurate and timely documentation of member interactions and services providedMaintain strict confidentiality in accordance with PHI and HIPAA guidelinesEngage respectfully and professionally with clergy members and colleaguesTravel as needed to member locations and eventsPerform additional duties as assigned by the Vice President of Care ManagementWho We’re Looking For:Minimum 3 years of healthcare experience requiredPreferred LPN or RN (active license not required). Ideal for nurses seeking a meaningful non-bedside roleCNA or Medical Assistant backgrounds are also encouraged (active license not required)Experience in clinical or medical office settings with a passion for helping individuals navigate the healthcare systemExceptional communication and listening skills with the ability to offer emotional supportStrong organizational abilities and attention to detailA humble, service-oriented demeanor and genuine desire to support othersAbility to work independently while collaborating with healthcare professionals and Meta Care teamProficiency in Microsoft Office (Word, Excel, PowerPoint)Compensation:Compensation Based On Experience And Qualifications.Availability: If you are compassionate, detail-oriented, and inspired by the opportunity to support clergy members in their health and wellness journey, please submit your resume and a cover letter to REC@metacareusa.comEqual Employment Opportunity: Meta Care Inc. is proud to be an equal-opportunity employer. All qualified applicants are encouraged to apply.Powered by JazzHR8juZLhIeOm