Customer Service Representative

Position Overview: We are looking for a dependable and organized Customer Service Representative (CSR) to support our growing landscaping team. The CSR will be the first point of contact for clients and vendors — answering phones and emails, coordinating service requests, assisting with job costing, and handling supply orders. This is a key administrative role that helps ensure our field crews are well-supported and our clients receive exceptional service. Key Responsibilities: Client Communication: Answer incoming phone calls and emails professionally and promptly Schedule consultations, site visits, and follow-ups Communicate service updates or delays to clients Job Costing Support: Collect material, labor, and equipment data from job sites Assist in preparing estimates and tracking project costs Maintain accurate job files and records Administrative Duties: Maintain customer records and job information in company software Support office manager in daily tasks Process work orders, change orders, and invoices as needed Qualifications: Previous experience in customer service or office support (landscaping or construction industry a plus!) Great phone and email communication skills Organized, reliable, and detail-oriented Comfortable using Microsoft Office (Excel, Outlook, Word) QuickBooks or job management software experience is a bonus Able to multitask and prioritize in a seasonal, fast-paced environment Ready to join a team where your work truly makes a difference? We’d love to hear from you! Let’s grow something great together. Pay: $20.00 - $25.00 per hour Expected hours: 20.0 – 25.0 per week Work Location: In person