Client Service Associate

Company DescriptionSecure Planning Group, LLC is a growing, independent financial planning firm providing comprehensive, personalized strategies for individuals, families, and businesses. We take pride in delivering a high-touch client experience and helping clients build, protect, and preserve wealth through thoughtful, long-term planning.About the RoleWe are seeking a detail-oriented, client-focused Client Service Associate (CSA) to join our growing RIA (Registered Investment Advisory) firm. This is a full-time, on-site role located in Exton, PA.The CSA serves as a key liaison between clients, financial advisors, and custodians, ensuring operational excellence and a seamless, high-touch client experience. This role supports clients with account servicing and financial documentation while partnering with advisors to execute comprehensive financial strategies.The ideal candidate thrives in a fast-paced environment, is highly organized, and is comfortable working across multiple financial technology platforms, including Redtail CRM, eMoney Advisor, and major custodian platforms such as Schwab, Fidelity, and Pershing.Key ResponsibilitiesClient Onboarding & Account ManagementLead and manage client onboarding workflows from initiation through completionPrepare and submit custodian paperwork including new account openings, transfers, and ACATsSet up and maintain client profiles within Redtail CRM and eMoney AdvisorTrack onboarding progress and proactively follow up to ensure timely executionProcess account maintenance requests including beneficiary updates, address changes, and money movementsClient Relationship ManagementServe as a primary point of contact for client service inquiriesRespond to client questions regarding account status, documentation, and service requestsMaintain accurate and up-to-date client records, notes, and documentationEscalate complex planning or investment matters to advisors when appropriateSupport a proactive, client-first service model that enhances satisfaction and retentionAdvisor & Meeting SupportPrepare materials for client meetings including custodial reports, holdings summaries, and transaction historiesDocument meeting notes and track follow-up action items to completionSecurely share documents and coordinate communications between advisors and clientsOperations, Compliance & ReportingEnsure adherence to firm, custodian, and regulatory proceduresPrepare and review client forms and maintain electronic filing systems in accordance with compliance standardsMonitor workflows and service requests to maintain operational efficiencyAssist with internal reporting, recurring account reviews, RMD tracking, and billing supportTechnology & SystemsUtilize Redtail CRM for workflow management, client records, and task trackingMaintain financial planning data and client portal access within eMoney AdvisorNavigate custodian platforms (Schwab, Fidelity, Pershing) for account servicing, reporting, and service ticketsIdentify opportunities to streamline processes and improve system integrationQualificationsStrong client service and customer support skills with a client-first mindsetExcellent written and verbal communication skillsHigh attention to detail and organizational excellenceAbility to manage multiple priorities in a deadline-driven environmentWorking knowledge of financial services concepts and terminologyExperience in an RIA or financial services environment preferredProficiency with financial technology platforms (Redtail, eMoney, custodian systems) strongly preferredAssociate’s or Bachelor’s degree in a related field preferredProfessional GrowthSecure Planning Group is a growth-oriented firm committed to professional development. In this role, that may include expanding knowledge of financial planning principles and investment products, pursuing relevant certifications such as the Series 65 or FPQP, and deepening expertise in industry technology platforms.We foster a collaborative, team-driven culture that values professionalism, mutual support, and strong client relationships. Many of our professionals build long-term careers here, advancing as the firm continues to grow and evolve.If you are passionate about delivering exceptional client service and want to grow within a supportive, high-performing financial planning environment, we encourage you to apply.